Suggested by Ryan Dawson – New
When reviewing the chat transcripts, especially in the Activities section, the timestamps just show the hour and minute.
It would be great for it to also show the seconds too i.e HH:MM:SS. This will help our QA teams understand how long it has taken for the agent to respond to the first message in the conversation from the customer, when solely reviewing the transcript.
We need the agent to send their first message within 30-seconds, so this will help us monitor this SLA.