Suggested by Ryan Dawson – New
This feedback relates to viewing chat transcripts from the Activities screen of the Contact Center Workspace app.
When there are multiple messages sent from one side (either Agent or Customer), could we have a timestamp for each message? At the moment, if the customer or agent sends multiple messages in a row without the other responding, the timestamp we see just belongs to the last message time and not a time for each message, even when the messages have been sent across different minutes.