Suggested by Robin Feddema – Under Review
If a customer doesn't reply after x amount of time send him an automated message like 'Are you still there, we haven't heard from you for some time'.
Status Details
Thank you for your feedback. This item is currently under review by our product management team.
Nice! This is a great feature!
It could be better if the amount of time, and actions could be configurated, such as send a message, or send the conversation to a queue. Would be nice!