make the assignment of Omnichannel roles via team privilege
Baosed on this doucment, currenlty, customer must assign the roles of Omnichannel to users d...
adjust the position where the prompt message pops up when getting Price
At present, when getting price successfully, a message will pop up in the upper right corner.
But this alert message blocks some key information on the page.
Please kindly help us to move the popup to another location on the page.
Provide Omnichannel agent to access Ongoing converstation dashboard by read-only
Currently, we only make Omnichannel Superviosr to aacess Omnichannel Ongoing Conversation Dashboard, however, this dashboard could make agent to understand more conversations info and be more convenient.
Could we create a new feature to make agent could read Omnichannel ongoing conversat...
provide an improvement of user experience for filter of field on view
Currently, if customer would like to use the keyword to filter of field, all related data name are presented to filter of field via a fetchXml to get the querying results by using keyword.
Since customer might create many records for a entity with simliar name, it causes a con...
duration of task could refer bookable resource calendar
Currently, duration is the elapsed time between the Start and Finish date according to the project calendar, despite of having non-working days in the bookable resource calendar.
It means that if customer set holiday to bookable resource calendar, duration still be counted non-working d...