Ability to Remove Contact from a Live Customer Journey
We would like the ability to remove a Contact from a live customer journey. Example: I have a customer journey that invites 50 contacts to an event. If they do not register for the event, they receive a reminder. During the customer journey, the Contact tells us they do not want to attend the ...
Add ability to style links on Marketing emails
Add the ability to style links in Marketing emails - change color, remove underline, style links that have been clicked or not clicked, on hover
Change How Links are Created in Marketing Emails
When you go live with a Marketing Email, the app replaces links with something like "svc.dynamics.com". It is possible to setup a friendly URL by contacting Microsoft who helps us setup a CNAME - but we are limited to 1. We need the ability to track links but not change the domain of the URL or...
Support Background Image on Marketing Email
We would like the ability to add a background image to a Marketing email.
Give Insight Into Email Addresses that Microsoft Is Not Sending to for 6 Months
Based on this article: https://docs.microsoft.com/en-us/dynamics365/marketing/get-ready-email-marketing If an email address is a hard bounce - Microsoft will stop sending to it for 6 months. We would like to see that list of email addresses that are not being sent to because they had a hard bou...
Schedule Tile for Email Send Needs to Send at Exact Time of Set Schedule, Not 10-15 Minutes Later
We can currently use a Scheduler tile in a Customer Journey to set a day and time for the email to be sent - for example January 22, 2021 @ 8:30AM. However, the email does not actually get sent exactly at 8:30am. It gets sent 10-15 minutes later. We have compliance rules that require us to sen...
Blacklist or Segment of All Unsubscribed Emails
For each subscription list, we would like a matching list of people who have unsubscribed.
Notify Customers of Updates to D365 Marketing
We would like to be notified, by email, of D365 Marketing updates when they become available. Perhaps you could use a subscription list for people to sign up. Right now I'm monitoring a variety of websites trying to catch an update if one is released. We need more proactive notification.
Add Customer Voice Survey Interactions to Contact Insights
I have enabled the integration between Customer Voice Surveys and D365 Marketing - I can create a Customer Journey and reference a Survey. However, I cannot see interactions with Surveys in Insights for a Contact. I also cannot build Segments based on anything related to a Customer Voice Survey...
Heat Map & Analytics for Links Clicked on Marketing Page
Similar to the heat map and analytics of links clicked in an email, we would like to see a heat map and links clicked on a marketing page.