Search by Author (MSL)
Can we please add the ability to track Authors. For example right now I cannot monitor any post by @nzCRMguy. If someone mentions @nzCRMguy it picks that up, or if someone RT @nzCRMguy that works. What's the point of having the ability to add a MSL widget to a Contact record in CRM if you cann...
STATUS DETAILS
Completed
CRM 2016 Knowledge Base Article Content Section of the Interactive service hub - Article Templates
Hi
In using the new knowledge base in CRM 2016 I have found there is no "Article Templates' option for creating the content of the article. In the old versions of CRM OOTB you had "Procedure, Question & Answer, Solution to a Problem, Standard KB Article" this functionality is mi...
STATUS DETAILS
Completed