Email Message issue: The validation service isn't available. Please try again later.
Within marketing email, on a drafted email design. Click check for errors and we recieve the following messages:
1. The validation service isn't available. Please try again later.
2. Unspecified: The validation service isn't available. Please tr...
Suppression segment should be included in Customer Journey templates
As a marketing power user, I want to assign a strategic suppression segment to a template so that when users create journeys from templates, they don't need to think about what suppression should be applied to the journey.
Customer Journeys templates should include custom fields
As a power marketing user, I want customer journey templates to have custom fields available so that when a user creates a journey from a template, the correct journey attributes are applied.
Not possible to add new items to customer journey after it's gone live
For recurring journeys or journeys in general, the ability to stop a live campaign, add in a new segment or a new marketing email in regards, is a core feature. Journeys often need ammending after go live to add in new streams and also the recurring functionality relies on you being...
Opens are appearing in the United States
1. In Marketing Email/Insights form view, the map stats view is showing Email opened count in the US. As i'm only testing to myself, in low numbers (it's only got 4 opens), i know this is wrong. It's showing as 2 opens in the Uk and 2 opens in the US.
This is so...
Email open stats are inconsistent
This could just be some clarity on the reporting pages but, I send an email, go into that email and look on the insights tab and get told I have a total of 4 email opens.
When I look interactions, Email - Opened area, it's showing 7 open transactions.
The 2 do not tie up an...
Marketing email Plain text render should reflect line breaks
As an email marketer, I want a formatted plain text version that reflects the line breaks of my HTML email, so that I can send the email hithout having to change the plain text version.
Plain text version of HTML does not render line breaks
As a user, I want a readable plain text version of the html email, so that I can just click send and not have to ammend the text version.
At the moment no line breaks are added in the plain text version and it's unreadable as is for an end custome...
Test emails do not get sent when Handlebar if statement included in email
Test sends do not get delivered when a handlebar if statement is added into the body of the email. They dissapear into the ether (been waiting 3 days). I've tried multiple variations of this. When I strip out the if statement, I recieve the test email. The emai...
Emails with Handlebar if statements are not sending or appearing in the failed area
Emails that contain if blocks are validating and going live, but when included in journeys, they are not being delivered, nor do they seem to be appearing in the failed area. Simpler journeys are being delivered.
I also created a feedback about test emails also not sending when t...