User Profile

Teams and D365 Omnichannel for incoming calls


You could integrate Teams and D365 Omnichannel for incoming calls. Example: A customer is calling and a D365 pop up window is coming up with all the related details. We would basically like to replace our existing third party telephony solution with Teams. So that an agent would see an incoming ...

Read more...
3 Comments

Read more...
3 Comments

Category: Collaboration including Teams and Office 365 Integration (105)

STATUS DETAILS
Needs Votes