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    • 8

      Refund check processing - allow user to select a printer

      Suggested by Rob LipstreuCompleted 0
      Category: Call Center

      Retail > Channels > Call centers > Refund check > Refund check processing > Select an order > Click on Print button in the ribbon - get the error 'Unable to find printer with path', but the checks still show as 'Sent'.


      he only workaround I have found is to generate payments in a normal customer payment journal and select the printer there. Then the next time I go to Refund check processing, it uses that printer. 


       


      Idea - allow the user to select the printer to be used on the 'Refund check processing form'.

    • 5

      Product builder items in Call center orders

      Suggested by Approved 0
      Category: Call Center

      Our customer sells products where we would like the product builder. They would enter these items in CallCenter/retail quotes and sales orders (so not in POS).
      Currently this is not supported in D365. You can enter the product, you can configure the line but retail discounts are not applied and the price is not very stable because it disappears sometimes.

      Would be good if you could support this feature in Retail as well.
    • 0

      Return again Price Match items

      Suggested by Douglas GrahamNew 0
      Category: Call Center

      When you have performed a Price Match on a line to reduce the price of an item after the sale. Currently, if the customer tries to bring the item in to return, the system will not allow you to do this since the price was reduced based on the Price Match functionality. Can you allow for the Price Match to be returned against.
    • 0

      Expand order events sales lines

      Suggested by Louise Fruelund HermansenUnder Review 0
      Category: Call Center

      include delete line and change quantity on sales order lines on the order events parameter setup