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    Report on Billable Time

    Suggested by Aaron SchweersNew 0
    Category: Customer Service (Case Management / Queues / SLA )

    When you close a case you must input billable time before you can close it as resolved.  It seems silly to me that you can't report on this field.  I need to know how much time I spent on individual cases as well as a cummulative total. 


     


    Developers, please reference Case 30126-5910618.