Suggest a new Idea

    • 1

      Report on Billable Time

      Suggested by Aaron SchweersNew 0
      Category: Customer Service (Case Management / Queues / SLA )

      When you close a case you must input billable time before you can close it as resolved.  It seems silly to me that you can't report on this field.  I need to know how much time I spent on individual cases as well as a cummulative total. 


       


      Developers, please reference Case 30126-5910618.