Suggest a new Idea

  • 1

    Implement suggested replies based on machine learning

    Suggested by Jens MarutRejected 0
    Category: User Experience

    Instead of canned responses implement reply suggestions based on machine learning and what responses have been sent in the past to these kinds of messages. So when I reply to a e.g. a question present me with answers I or other team members have given in the past  and let me select the appropriate one.

  • 1

    Mark messages as read or clear read messages in Social Center

    Suggested by Jens MarutRejected 0
    Category: User Experience

    Implement the ability to mark messages as read or mark them automatically when scrolling over them and then distinguish them visually (e.g. blur them slightly, make color fainter or even give option to filter them out of the stream completely). So everyone knows which messages have been read.

  • 1

    Show full conversation history when replying

    Suggested by Jens MarutCompleted 0
    Category: User Experience

    When replying automatically show the whole conversation history so that the one replying knows if the account addressed has talked to this person before and what was talked about and can use this information.

  • 0

    Workflow capability through configuration e.g. Auto Labeling and assignment rules

    Suggested by Pranav SampatNew 0
    Category: User Experience

    As described in the title e.g. if the keyword "emergency" or "urgent" is used in a post then assign it the priority label.
  • 0

    Ability to approve and schedule posts

    Suggested by Pranav SampatNew 1
    Category: User Experience

    Would be great if posts could be scheduled for predefined times. Also if there is a way to incorporate an approval process for posts before they get published. Specifically this is for net new posts from an organization's social handle and not for responses to existing posts from customers.
  • 0

    More granular security/user roles

    Suggested by Pranav SampatNew 0
    Category: User Experience

    More granular permissions for security would be great e.g. remove the ability for certain types of users to retweet posts.
  • 0

    Repond to Posts from Dynamics 365

    Suggested by Pranav SampatNew 1
    Category: User Experience

    The inability to respond to a post from within a Dynamics 365 social media activity is a big gap that should be filled asap. If a post gets created as a lead or a case in Dynamics there is no easy way for the agent/sales person to respond back to the customer through social media. They would have to go back into MSE and search for them and then respond. This response is also not captured within or linked to the customer profile.
  • 0

    Grid rows width

    Suggested by Michael BNew 0
    Category: User Experience

    Please make grid rows width smaller so it can fit more records on screen. Maybe copy style from the new Outlook web email grid.