Use case:

• Post comes in from Twitter (or any supported MSE channel)


• Post is converted to a D365 case/lead entity


• User is assigned the case


• User wants to reply to the social post


• User should be able to create a reply as an activity on the case and have it post as a reply to the original social post that generated the entity from MSE

As a D365 user I want to be able to reply to a customer on a social channel directly from the D365 entity that was generated by a social post. I do not want to have to go into MSE or directly to the social channel in order to generate a reply.