I would like to suggest to listen social publications toward Chinese and Japanese social tools (such as WeChat for China).
We have several customer in the luxury sector who have been very busy looking for solutions since a few months. All of them have started CRM project with Microsoft and ourselves. We also have a more lead … and we even have a customer in the Education sector who is willing the same thing.

If you could add these functionalities, I really think you could differentiate from Salesforce and win several others projects in the luxury sector (maybe all of them …), in France. At least, if we could tell them that is included in the 2015 roadmap, it would help a lot !