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I've been working on a demo in the Sandbox environment. Contact Insight is added to the Outlook home ribbon when you run ‘Set up your Business Inbox in Outlook’ from BC / Assisted Setup. Once you run this, you are sent an email which then adds it to the ribbon.

There is no way to have the Contact Insight functionality in Outlook to interface with the Sandbox environment thus limiting the ability to demo in the Sandbox.

Also, I have not been able to configure the Contact Insight to link with a specific company if the database has multiple companies.

It would be nice to be able to demo in the sandbox.
Category: General
STATUS DETAILS
Completed
Ideas Administrator

Thanks for the feedback! This issue was identified as a bug with how our endpoints are directing calls that should be going to the sandbox environment. We're working on a fix for the issue, and will release the fix in a future update. You can then deploy the Outlook add-ins for a sandbox environment.

Thanks!

Comments

We do have same issue to shift different company in same Outlook add-in.
Is this endpoints issue too??

Category: General