1

step
1: create a case
2. resolve the case
3.Input the following information,
Resolution=AAA
Remarks=BBB
4.save.
5.query the activities of the case. I found case resolution entity
Resolution=Resolve Case
Remarks=BBB

Why Resolution field always "Resolve Case"? where I can check the actual resolution=AAA?


Category: General
STATUS DETAILS
Declined
Ideas Administrator

Thank you for submitting your idea to our ideas portal. We appreciate your contribution and the time you took to share it with us. We have shipped many enhancements since this idea was posted and it is likely that it has been resolved. If not, kindly reopen. Thank you again for your continued support.

Comments

F

Thanks for the feedback this product suggestion looks like it is a bug not a suggestion. We have made note of the issue, this item will be closed out as postponed and this is a bug not a feature. Please use the following link https://community.dynamics.com/crm/p/support.aspx to enter a support case if you would like to make sure to have the issue tracked more closely. Thanks for the feedback. Larry

Category: General