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When the proactive chat shows, the top half of the popup says "Welcome to Live chat support!". I would like to be able to customize that text.
Category: Live Chat
STATUS DETAILS
Completed
Ideas Administrator

This functionality is now available on our upgraded Live Chat Widget. Please check the following documentation links for further details:

Docs: Develop a custom live chat widget | Microsoft Learn

Github: omnichannel-chat-widget/docs/customizations/getstarted.md at main · microsoft/omnichannel-chat-widget · GitHub

Jessica Li

Product Manager

Comments

A

This can be achieved today, by writing client side code. Here's sample code:




More details: https://docs.microsoft.com/en-us/dynamics365/customer-service/start-proactive-chat

Category: Live Chat

A

Totally agree!

Category: Live Chat

A

thought*

Category: Live Chat

A

Exactly my though!!!

Category: Live Chat

A

Agree!!!

Category: Live Chat

A

Same though with this!

Category: Live Chat

A

This would be convenient, my clients also dont like the default text. Please consider this MS

Category: Live Chat

A

This should be configurable in near future so users can customize as their requirements.

Category: Live Chat

A

Good Idea!!!!!!

Category: Live Chat

A

This is a cool idea! When will MS release update for this feature?

Category: Live Chat

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