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Include Outbound call insights in Omnichannel Intraday insights for voice

Ramesh Naidu on 2/25/2022 3:00:40 PM

Hi,


Is it possible to include outbound call insights for voice channel in omnichannle intraday insights and omnichannel historical insights.

Category: Customer Service Insights – BI Analytics
STATUS DETAILS
Under Review
Ideas Administrator

Administrator on 2/8/2024 10:47:49 PM

Thanks for sharing the feedback with us. We have introduced outbound analytics on Overview of real-time Omnichannel analytics dashboard | Microsoft Learn.
We have plans to add more metrics to our real-time analytics and historical analytics, and would share on this forum once they are finalized.   

Regards,
Dynamics CCA BI Team