2

It will be great if managers could see in real-time if a customer asks for manager during a conversation with an agent. This column will be displayed at Ongoing Omnichannel Conversations Dashboard and will be named Request for Manager (boolean type) or something similar and it will be prefilled with "No". For example, when the customer types the word "Manager" in the chat , this field should be filled with "Yes".





 




STATUS DETAILS
Under Review
Ideas Administrator

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Product Manager, Microsoft