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with the considerably recent release of PSA and FS capability of Dynamics 365, the documentation around these modules is still quite rare. In particular on the best practices customizing these solutions. Given there are a lot of functionalities that handled by CRM plugins and workflows. How are these things work?


I hope more whitepapers and/or SDK documentation that outlining the information of best practice in customizing the new Apps in Dynamics 365 would be great.

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