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When you received the email, the record created day would be decided by the date which Dynamics CRM Online and Exchange Online was synced.
I often experienced that Exchange Online and CRM Online didn’t sync properly and the email record was still created when the synchronization was done successfully.
So this is not very user friendly.
I would like to see the email creation date record when the email was actually received in Exchange side.
STATUS DETAILS
Needs Votes
Administrator on 10/3/2023 6:27:58 AM
Thank you for your feedback.
Currently this is not in our roadmap;
However, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Regards,
PM, Microsoft