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For the past 18 months we in the UK have been patiently waiting for CRM 2011 online and at last it has arrived, well done!

However, it is extremely disappointing to discover that UK users do not have access to the 'real deal'. I refer to the 'Internet Lead Capture' feature in CRM 2011, which is seemingly available in N. America (see: http://bit.ly/ijmWMe) but inexplicably missing from European implementations. More disappointing still is the fact that we are told (by CRM Support) that there are no plans to implement this, either for online or on-Premise versions.

Had users realised that they were waiting for 'bits' of CRM to be made available, I am sure many would have made other arrangements.

Come on Microsoft, let us all have the 'real deal' please!

Category: Lead Management
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