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When we configure CRM Client for Outlook and track records in Outlook configured in CRM we see tracking icon which helps us to understand that the record is tracked in Dynamics 365 organization.


However when we configure CRM App for Outlook, we do not see tracking icon when we track records from Outlook desktop or Outlook Web App (OWA).


This makes the user difficult to understand if the email is already tracked in CRM and have to manually check the details on each record in outlook.


 


 

STATUS DETAILS
Merged
Ideas Administrator

Thank you for your feedback.

We released this feature as part of Server Side Synchronizations's Outlook Category feature.

Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/admin/use-outlook-category-track-appointments-emails

 

Sincerely,

Srihari Srinivasa