Something terrible seems to have happened with version 21 related to this and I cannot find any documentation in the Microsoft release notes. Prior to upgrading at the beginning of November, we were able to ship non-inventory items and they printed on the packing slip. Since the upgrade this is no longer working.

Scenario: We have wooden boxes we use to ship very heavy material. These wooden boxes are non-inventory items but do have a sales price. Because these boxes are no longer printing a quantity on the packing slip (posted sales shipment), customers cannot correctly finish their AP 3-way match. In other words, their PO does not match the receipt (packing slip) and does not match the invoice we send them.

We found that when we invoice the sales order, the non-inventory items are automatically posted as shipped and get included on the invoice. Our only option at this point is to ship the product (we use Lanham E-Ship), then go to the sales order and post the shipment for the non-inventory boxes, then go to the posted sales shipments to print the packing slip, then include two packing slips (one for the inventory items and one for the non-inventory items).

Please, please, please... correct this.