Filter Ratings based on Proficiency Model
At the moment when you are using the Schedule board and select a Proficiency Model and then go to select the Ratings it will bring up the ratings for all Proficiency models rather than just the models that have been selected
Bookable resources internal versus external
A number of field service organisations have both internal i.e. employees and external i.e. contractors attending to service work orders to either support particular types of calls, geographical regions or to support in peak periods. The Bookable resources entity should indicate whether ...
Hi Robert,
Thank you for submitting the idea. This is a valid idea, and we are considering it for a future release. If this is seen as a need for others please continue to vote on the feature.
Shloma Baum
PM, Microsoft
Provide filters for organization units to be shown on the map view
Currently the system shows all organziation units of e.g. whole Europe.
What if I only need to see those which are related to my country, territory or business unit?
- This would provide faster loading of map view, and secondly does not distract dispatchers as much and give bett...
STATUS DETAILSNew
Updating labels in the Schedule Assistant Filter Layout are respected in the Schedule Assistant
Currently there is an inconsistency between the Schedule Board and Schedule Assistant when updating the labels of the fields in the Filter via the Filter Layout configuration. For example:
Personal views on Schedule Board
Our customer works with a lot of dispatches. Each dispatcher has their own group of requirements (based on i.e. Territory or Resource groups). These dispatchers would like to set up their on personal Schedule Board with their pre-filled Requirement views. Currently they cannot do that, because: ...
Set a Resource Calendar by API
Right now to set a Resource Bookable calendar, you are able to click manually in the "Set Calendar" button that exists in the Bookable Resource entity. But if you need to perform this operation automaticly when the Resource is created to set other default calendar, you are not able because this o...
Hi Diego,
Thank you for your feedback, this is a good idea, however, this is currently not on our roadmap. But, if we recieve more votes on this idea, we would definitely consider adding it to our roadmap.
Thanks,
Vinay Nalam,
PM, Microsoft
Provide more flexibility on schedule board resource icons, map icons, tool tips and color-coding
Today we have resource images for contacts and users, on the map pin and truck icons. Suggestion: Provide resource images for all resource types. Consider the new image field type instead of the entity image if that adds value. Instead of map and truck pin, provide more flexibility on icon and...
Hi Alex, Thank you for your feedback!
Currently this is not in our roadmap for new Schedule Board experience, however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Thanks,
Vinay Nalam,
PM, Microsoft.
Ability to specify wildcards in the column filter on the "Requirements Panel"
On the "Requirements Panel" on the schedule board a user can select the drop down menu next to a column and select filter. The customer would like to be able to specific wildcard characters in this text filter. For instance they may want to search for "Test*050" to match the first two records ...
Hi Kunihiko, Thank you for your feedback.
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Thanks,
Vinay Nalam,
PM, Microsoft.
Nightshift calendars visulize the schedule board from 8:00 until 17:00
It should be possible to show only the schedule board from 8:00 until 17:00 for planners that specifically do the planning for night shifts. When I now try to configure this the system says it is not possible because the start date should be bigger than the end date.
[Field Service] Ability to set change default view of Schedule Board
When you open Schedule Board of Field Service, you will see two types of default view depends on how to reach Schedule Board.
There is no feature to set default view.
1. Open [Work Order] -> Click [BOOK]
Horizontal View
Schedule Assistant View <-default
Ver...
Thank you for your feedback.
The Schedule Board (Field Service -> Schedule Board) and Schedule Assistant (Work Order -> Book) behave differently based on the scenario you are trying to accomplish. The view on the Schedule Board is remembered and is presented with the same view when accessed the next time. however, when using Schedule Assistant, the duration/Search Start/Search End fields on the Requirement/Work Order determines the View (Hours/Days/Weeks/Months).
I hope that answers your question.
Sincerely,
Vinay,
PM, Microsoft.
Administrator
Hi Mark, Thank you for your feedback.
There is no direct relationship between a Skill/characteristic and Ratings of a Proficiency/Rating model. Could you please provide little more context around your scenario here?
Sincerely,
Vinay Nalam,
PM, Microsoft.