Upload documents in Field Service self-service scheduling portal
Let customers upload documents to the Field Service self-serve scheduling portal
Add Warranty Management in Field Service
Warranty Management is very common stuff in the Field Service management process, almost every customer who shows great interest in D365 Field Service will require it, hope we can have our 1st party feature coverage for this common but critical management process, after all, our competitor has it...
Make Image Controls available in Field Service Mobile
One of the newer controls added to the platform is the Image Control. The Image Control allows for uploading and storing of images in an Attribute, but more importantly the ability to draw and make comments on the pictures. Currently when using the control, the app will display a warning message...
Schedule board map customization
On the Schedule board's map view I can see the location of the resources, requirements, bookings. I would like to make visible a custom entity on the Schedule board map. This should be always visible without connecting a requirement to it.
Prevent PO creation overwriting address fields
Recalculate Travel Time when Bookings are canceled or deleted
Travel Time for Bookable Resource Bookings are calculated when Work Orders are booked (created or moved) via the Schedule Board. However, when Bookings are canceled or deleted, the travel time for subsequent Bookings are not recalculated automatically.
Ideally, the Travel Tim...
Booking rule alerts should be able to be triggered when a Requirement Group is booked to Resources
Currently we are using both Individual resource requirements (single resource) and Requirement Groups (multiple resource) for scheduling work. We have also configured booking rules associated with booking creation. These booking rules are only triggering when bookings are created via indivi...
Ability to Dock and Undock panels on the Schedule Board
Users would like to configure the layout of the schedule board by undocking the panels and moving them to different screens or arranging them in a different order to suit the user. Currently users are opening multiple versions of the schedule board across different screens whilst adjusting th...
Calendar work cycklus for workers working shift
For people working in service it is common to have a shift pattern/cyklus. For example week1 you work between 8-17, week2 between 15-24 and week3 between 00-08.
There is not a smooth way of doing this in D365 on the resource working calendar since you can only define 1 week w...
Travel to Show Seperate from Activity (post-execution) in Gantt
If an MT has taken longer or shorter, it'll show the actual travel done (separate from the activity) on the Schedule Board.
Administrator
Thank you for your feedback.
We released this change. The system should now only populate this value if there is not an existing value present.
Thanks again for your great feedback and our apologies for not updating this Idea more promptly.
Jason Cohen
PM, Dynamics 365 Field Service