1

Provide a Switch to Disable Warehouse Functionality

The Warehouse and purchasing processes are covered by our ERP, so the Warehouse functionality is redundant and causing issues in D365 Field Service.


Would it be possible to make the Warehouse functionality configurable, at least on/off?


The issues we face are ...

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Category: Inventory And Purchasing (21)

STATUS DETAILS
New
1

Purchase of Service/Adding Service as Purchase Order Products

We are a service-oriented company and despite providing services ourselves, we will always have circumstances where we need to order services.


The M365 Field Service only allows to order of inventory and non-inventory products. We believe that you should consider allowing serv...

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Category: Inventory And Purchasing (21)

STATUS DETAILS
New
1

Field Service - Turn of Product Inventory Qty Check

In the Field Service App -> Settings -> Inventory, there is a setting to prompt inventory dialog to confirm or reject, but there is no option to turn the check off entirely. Some of our clients don't use the Product Inventory feature, but do want to mark stuff as used, causing the system to al...

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Category: Inventory And Purchasing (21)

STATUS DETAILS
New
1

Allow receive more quantity than ordered

There is a frequent happening scenario in our organization where user receives more quantity than ordered. For example, they ordered 4 pins, but pins are delivered in a small plastic bag which contains 10. The suppliers will deliver 10 instead. so we need to have a receive quantity as 10. ...

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Category: Inventory And Purchasing (21)

STATUS DETAILS
New
1

Extending product inventory dimension groups

Hi,


At one of our customers, the technicians receive the insufficient inventory warning when consuming a work order product in Field Service.

When looking at the on-hand inventory level in FO however, it is visible that there are sufficient products available for the sit...

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Category: Inventory And Purchasing (21)

STATUS DETAILS
New
1

Add Product ID as a lookup against Purchase Order Products

I know several customers the have large product catalogues with similar products, because of this they purchase products with the product ID (SKU). It would be great to use the product ID as the lookup within the purchase order product lookup.

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Category: Inventory And Purchasing (21)

STATUS DETAILS
Needs Votes
1

Dynamics 365 Field service irreplaceable items

Wish there is an option to potentially specify eligible irreplaceable items. Not featuring option to set specific items as non-replaceable, user may potentially track irreplaceable items outside the system or with additional description notes. For more information, consult with manufacturer (s),...

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Category: Inventory And Purchasing (21)

STATUS DETAILS
Needs Votes
1

RTV status and substatus handling

The handling of the substatus on the RTV form might need to be revised. As it is handled today, the substatus is changed when the form is loaded. As an example, for the status 'Shipped' there is only one substatus (Shipped). This is not set as the default status, and when the RTV form is loaded,...

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Category: Inventory And Purchasing (21)

STATUS DETAILS
Declined
Ideas Administrator

It sounds like this may be a bug. We'd love to look into this and, once confirmed, develop some improved behaviors.

Please create a support request with your repro steps so that we can look further into this. Ideally, please also allow a support instance to be created associated with the support request so that we can validate the behavior.

Thank you,
Jason Cohen
PM - Dynamics 365 Field Service

1

Returnable parts or Managing Cores

Flag items in the product master as "Returnable". Then when a returnable part is used on a work order the system would create return line on the WO. Consider an inventory transfer record to require the tech to return these type of parts to a returns warehouse, I have seen this done very well i...

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Category: Inventory And Purchasing (21)

STATUS DETAILS
Declined
Ideas Administrator

Thanks for raising this one, David.

Personally, I still think this is an interesting idea. I just haven't heard this from other customers, yet, and this hasn't gotten enough votes for further consideration.

For the foreseeable future, we are not considering the suggestion but if you find more customers that ask for the same scenario, please keep a running list and share the insights.

Sincerely,

Jason Cohen

PM, Microsoft

1

Creating Product Inventory

How To Create Product Inventory- Currently not natively visible on main menu. Creates confusion as to how to add Product Inventory.

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Category: Inventory And Purchasing (21)

STATUS DETAILS
Completed
Ideas Administrator

Thank you for your feedback.

The Product Inventory is now listed in the Field Service app module in Field Service v8.

As always product inventory records do not need to be manually created and are automatically created when any inventory is added for a product in a warehouse.

Sincerely,

PM,

Microsoft.