Allow Multiple Segments to Start a Journey
Allow multiple segments to be selected to start a journey - this would avoid the need to combine segments which is limited to 9. We have clients who have multiple segments that need to be in a single journey and have hit the limit of 9 combines - meaning they have to create multiple combined ...
Leads or Contacts can exit from a journey if they don't interact
The outbound journey allows you to stop the journey in the middle if a contact doesn't open the mail or if he doesn't submit a form.
So if the IF condition in on "false", his journey ends.
In the new real time journey, his journey doesn't end, but it continu...
Handle record merging in customer journeys
When a contact is in a journey and a customer service representative merges the record with another existing one, they drop out of the journey because the contact that is in the journey is made inactive. A merge should actually move the journey participation to the merged record.
Email Journey or Marketing Calendar
Creating a customer journey email calendar can be an excellent tool for clients to plan their campaigns effectively. The calendar should include values such as "planned," "in-process," "waiting to be sent," and "completed/sent." Additionally, it would be great to include other important events...
Issue using if/else branch in customer journey. "The selected trigger is not supported for the current data source"
When we design journeys to send emails it is a good idea to evaluate branches in "If/then branch"based on the first link clicked in the email. Using this, the recipient stays in the journey after having clicked one of the links in the email and can go back to that same mail and click other lin...
Real-time Journeys - Copilot - AI - Custom Rules/Definitions/Keyterms
Hello, to make the most of AI/copilot, we would like the ability to create our own rules/definitions. Here is our idea and how it would be implemented:
SETUP/CONFIGURATION
- Ideally we could navigate to D365 Customer Insights - Journeys > ...
STATUS DETAILSNew
Ability to tag or group journeys
it would be great to have a feature to allow custom tagging or grouping of journeys. Some journeys are related, and having reporting done around a group of journeys (rather than individual ones) would be very helpful.
Using Contact's Timezone for Customer Journeys
Having an option that automatically applies time zones to our contacts would be beneficial. This will allow customer journeys to be sent based on the contact's time zone instead of the user's or default journey time zone.
If/Then condition for Email links clicked
Current situation: The journey is designed like a linear process or pipeline. When we have a if/then condition and attribute for a specific link this only works when the contact clicks on this link first. When the contact clicks on a different link first and then on the correct link nothing w...
Social media ads as channel
I would like to have to possibility to retarget contacts/leads on the diferrents socila media via ads (meta, tik, tok, google network, youtube...). Other providers offer this possibility.
It will help us to create great customer journey using different channels.