Generic travel fields
There are no travel fields similar to airline fields (to/from, departure/arrival, etc.) that can be applied to other forms of travel like rail or bus. Would it be possible to create a more generic set of fields for these types of merchants? This would make the DFP tool even more appealing to ...
Ability to look at a rule's potential impact on transaction history
We'd like a way to way to retroactively look at the data and answer questions like, "If you had this rule in place, it would have blocked this many chargebacks" or "...it would have impacted this many transactions".
Merchants would like to u...
Option to bulk upload rules or clauses
We'd like to be able to upload rules and clauses more easily than going one by one for each merchant we onboard. We often use similar variations of Observe Clauses to jumpstart onboarding but still have to manually input each one for every merchant. This is time consuming and creates risk of e...
Expose email domain creation date for use in rules
Making email domain creation date available for use in rules will help with filtering out fraudulent activity in account protection scenarios.
Ability to assign all cases linked to a specific user ID to the same queue/analyst
When large fraud analyst teams are working on queues, it's common for multiple analysts to work on different transactions belonging to the same user ID. Seeking ability for management to be able to assign all cases with purchase IDs linked to a specific user ID to the same queue/analyst, as t...
Add more granularity to specific KPI's in the Case Management report
The following KPI's in the Case Management report - Total Cases, Average Time to Review, and Agent Review Rate - include all items being actioned. This includes not only the primary purchase IDs reviewed and actioned, but also those "mass actioned" through the Link Analysis tab matching select...
Support end-to-end flow (e.g., SMS Challenge, Phone Verification) for preventing bot attacks
Request to end-to-end flow within D365 Fraud Protection for preventing bot attacks so customers don't have to pull together and manage solutions from multiple providers. SMS challenge, phone verification, etc.
Ability to fully embed DFP Portal into another client-facing portal
The ability to fully embed the DFP Portal into our own client-facing portal would offer a more seamless experience to our customers, as it would eliminate the need for the customer to have to context switch between multiple windows/tabs.
Ability for Machine Learning to Write Descriptions for Rules Names
The purpose of this request is to reduce manual work as well as scale operations for large customers.
When a rule is written, customers can write a description (takes significant time if a PSP is setting up several merchants, all with a large number of rules). If a descriptio...
Add restriction label within transaction review pane
Adding this capability would result in efficiency gains since the merchant would no longer have to pull up and correlate these restricted email addresses (for example) in other tooling just to find out that action has already been taken on them.
This would also help in the Link Analysi...