22

Schedule Assistant and appointments limitation

Integration of "appointments" is a nice feature within Universal resource scheduling since using OOB method, resources can self book their lunch breaks/urgent appointments etc. Hence lesser of day to day admin overhead for resource managers in larger organisations. Whilst the resource capacit...

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Category: Universal Resource Scheduling (285)

STATUS DETAILS
New

1

Resource Requirement - Most of the functionality provided in "Modify Calendar" feature doesn't work

Other then default calendar days If you select any different working days or non working days it doesn't make any difference for Schedule Assistant to consider those updated days therefore pattern still follows the original calendar. Similarly if you change the time window, it still doesn't ma...

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Category: Universal Resource Scheduling (285)

STATUS DETAILS
New
1

Resource Requirement- Specify Pattern doesn't allow time adjustment in Daily view


Currently when we try and update pattern for multiday booking via "Specify Pattern", the ability to adjust timing is not available in the Daily view and you have to navigate to hourly view to update the time window. e.g. Find me somebody available for 5 hours in this 10 hours (From ...

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Category: Universal Resource Scheduling (285)

STATUS DETAILS
New
1

Travel time not calculated when not using the Hour view

Adding a Work Order to the Schedule Board does not calculate or show Travel Time unless doing so in the Hour View.

If user uses the “Book” flow for Daily View, the Travel Time does not appear to be calculated at all. 

Discussed with Product team and they suggested us like, "Yes, th...

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Category: Universal Resource Scheduling (285)

STATUS DETAILS
New
1

Start Time & End Time for slot search in URS

There are 2 parts to our requirement:


  1. To find slots based on time interval i.e. getting slots only between 12PM-2PM on each day for example.
  2. To find slots on specific days i.e. getting slots only on Wednesdays.


Currently we are using

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Category: Universal Resource Scheduling (285)

STATUS DETAILS
New
5

Customise Schedule Board Capacity and custom booking template on daily/weekly/monthly view

When creating bookings on the hourly view, no capacity is shown or taken in consideration when planning.

When you change to the daily/weekly/hourly view, there are indications of capacity which can't be hidden or turned off.

Which is very annoying. Please consider a setting in the ...

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Category: Universal Resource Scheduling (285)

STATUS DETAILS
New
4

Work route in the map view (schedule board) to be changed and consider the FE realtime location.

Currently the map view in the schedule board is plotting the planned work order based on FE starting location and (address location) and not considering the FE actual location which is misleading.

This should be enhanced to show once work order assigned to FE the route should be calculat...

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Category: Universal Resource Scheduling (285)

STATUS DETAILS
New
1

Stop Booking Duration being extended when estimated travel time is replaced with actual travel time

The default system behaviour when a Booking has an Estimated Travel Duration is that the total Booking duration is made up of the planned Work duration and the Estimated Travel Duration.


When the Resource travels to the customer after setting the Booking Status to Travelling, ...

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Category: Universal Resource Scheduling (285)

STATUS DETAILS
New
2

Schedule assistant filter search start and end date values disappear when pressing 0

Currently when making a booking, if you need to change one of the date fields in the filter pane for Search Start or Search End and you press the 0 button to type in a time or date (eg 09/07/2023 or 09:00 AM) then the field blanks out entirely (does this f...

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Category: Universal Resource Scheduling (285)

STATUS DETAILS
New
1

Remove the hours booked and % line

We need to over 80 technicians on multiple weeks and this line takes a lot of space and is a new feature that we do not need.


Remove the first line displaying the hjours booked and % that apperars in the dayl, weekly view etc.. The hourly view does not contain...

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Category: Universal Resource Scheduling (285)

STATUS DETAILS
New