6

Search for

This issue is to support a large program on an on-premise environment, in which our application will support calls in a total of 13 languages with numerous call types. Each call type provides the CSR (customer service representative) with FAQs in order to assist the caller.With the goal of ass...

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Category: Knowledge Management (5)

STATUS DETAILS
New
4

Configuration setting to set default language for Knowledge Article

Surprisingly enough the default organisation/environment language is not used when configuring new Knowledge Articles. Instead "English - United States" is selected by default. The product team should strongly consider changing that behaviour so it matches the default language set at the organ...

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Category: Knowledge Management (5)

STATUS DETAILS
Under Review
4

Ability to merge CRM fields on KB Articles

It would be great having the ability to include CRM fields from entities like Contact and Account for example to personalise the KB Articles content before it gets sent via email. I understand that in some use cases, the KB Articles might be more generic and get published via Portal, however m...

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Category: Knowledge Management (5)

STATUS DETAILS
New
1

KA Templates and Search within Portal

The OOB templates to display KA's is not editable. So it's not possible to change what is displayed to whom via Liquid. The OOB template is therefore show/hide everything. A liquid template for KA's that controls the content would be helpful in that it would allow the rendering of the content ...

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Category: Knowledge Management (5)

STATUS DETAILS
Under Review
1

Integrating One Note documents as knowledge base articles

I am looking for a way to easily take a series of one note documents and create knowledge base articles from them. I am curious if there is built in integration in order to do this and if so do they have to be formatted a particular way.

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Category: Knowledge Management (5)

STATUS DETAILS
New