5

Preview of Attachment Content without downloading

• We have System and Custom Entities, Users will attach documents to these records. • We would like to see the content of the attachment as preview without downloading those documents. • We would like to see record related email attachments in one place.

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes
0

Customer want to change design about dashboard displayed using UCI

Now,the dashboard set in “Set as Default” is displayed by default. Customer want to change this design. They hope that Regardless of the setting of “Set as Default”, customers can display the dashboard defined in the sitemap by default.

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes
0

Export/transfer Note(Annotation Entity) attachment to Azure SQL using Data Export Service

Need ability to export to Note(Annotation Entity) attachment to Azure SQL using Data Export Service

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes
8

Quick search on dashboard - should only fetch on view records

Quick search on dashboard views should only fetch on view records and not the entire entity as it is today. Because. Because if I make a dashaboard with some views and put a Quick search in each view is because I need search in that view and not on entire entity.

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes
2

Correlation (track) email through case number in subject

There are a lot of tracking options and one of the common used methods is tracking emails with correlation combined with a tracking token. However, sending a first response email to a customer saying the case number is xyz and the tracking token of the mail is 123 is just confusing everybody. We ...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes
0

Tick column not appearing for Dashboard views with nested grids

Tick column not appearing for Dashboard views with nested grids. It is being tedious to select records for Dashboard view-> 'See all records' section. For more information/screenshots : Raised a ticket with MS (119100122001211)

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes
1

Relevance Search results to sort by "created on" date as defined in "View: Quick Find Tickets"

We would like Relevance Search results to sort by "created on" date as defined in "View: Quick Find Tickets" sorting configuration. We understand Relevance Search uses default scoring concepts as Azure Search, but the we would like to have search results display as per the defined view. We are ...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes
0

Dynamics 365, Nokia IRM. In Shedule board we like to see per the Resource Time Zone (without changing own personalized time zone setting)

As per the behaviour of the system, Work Calendar will show the Logged in User Time Zone and Weekly schedule will show the Time Zone of the Resource. So, in the Work hours when we are setting it will show like the Resource Time Zone. For Example One RA can configure Work Calendars for Resource...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes
0

Dynamincs365: Nokia IRM (Integrated Resource Mgmt)

Description: As Resource Allocator validate initially RAs Team resources are displayed in Schedule Board. It is suggested: Remove all the filters in the "Filter (Schedule Assistant Filter)" section view except "Team" and click on "Search" button. Expected: System should search based on Project...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes
0

Contextual email communication for Cases

We need the same functionality as is in preview in Opportunities. Thanks

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (36)

STATUS DETAILS
Needs Votes