7

Quick search on dashboard - should only fetch on view records

Quick search on dashboard views should only fetch on view records and not the entire entity as it is today. Because. Because if I make a dashaboard with some views and put a Quick search in each view is because I need search in that view and not on entire entity.

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (37)

STATUS DETAILS
Needs Votes
1

Correlation (track) email through case number in subject

There are a lot of tracking options and one of the common used methods is tracking emails with correlation combined with a tracking token. However, sending a first response email to a customer saying the case number is xyz and the tracking token of the mail is 123 is just confusing everybody. We ...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (37)

STATUS DETAILS
Needs Votes
10

Showing user's name instead of system in Portal.

Currently, in Dynamics 365, the case is recorded as 'SYSTEM' whenever the case is edit, cancel or closed through Portal. This should be improved by showing the user's name who do the editing instead. This would be great as the user might confuse when checking the case in Dynamics 365 since the 'S...

Read more...

1 Comments

Read more... 1 Comments

Category: Customer Service (37)

STATUS DETAILS
Under Review
0

Tick column not appearing for Dashboard views with nested grids

Tick column not appearing for Dashboard views with nested grids. It is being tedious to select records for Dashboard view-> 'See all records' section. For more information/screenshots : Raised a ticket with MS (119100122001211)

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (37)

STATUS DETAILS
Needs Votes
1

Relevance Search results to sort by "created on" date as defined in "View: Quick Find Tickets"

We would like Relevance Search results to sort by "created on" date as defined in "View: Quick Find Tickets" sorting configuration. We understand Relevance Search uses default scoring concepts as Azure Search, but the we would like to have search results display as per the defined view. We are ...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (37)

STATUS DETAILS
Needs Votes
0

Dynamics 365, Nokia IRM. In Shedule board we like to see per the Resource Time Zone (without changing own personalized time zone setting)

As per the behaviour of the system, Work Calendar will show the Logged in User Time Zone and Weekly schedule will show the Time Zone of the Resource. So, in the Work hours when we are setting it will show like the Resource Time Zone. For Example One RA can configure Work Calendars for Resource...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (37)

STATUS DETAILS
Needs Votes
0

Dynamincs365: Nokia IRM (Integrated Resource Mgmt)

Description: As Resource Allocator validate initially RAs Team resources are displayed in Schedule Board. It is suggested: Remove all the filters in the "Filter (Schedule Assistant Filter)" section view except "Team" and click on "Search" button. Expected: System should search based on Project...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (37)

STATUS DETAILS
Needs Votes
0

Contextual email communication for Cases

We need the same functionality as is in preview in Opportunities. Thanks

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (37)

STATUS DETAILS
Needs Votes
1

Aggregated Fields

Dynamics 365 online and on premise should enable custom field creation of type 'Aggregated Fields'. This Aggregated field will be of type long text. Usage: When the case is assigned amongst the team members or queues, the user can update on a single long text field. since, this field is of type...

Read more...

0 Comments

Read more... 0 Comments

Category: Customer Service (37)

STATUS DETAILS
Needs Votes
15

Editable Resolve Case dialog box

Dear, A product suggestion that a lot of clients have: make the 'Resolve case dialog box' editable. A similiar request will be implemented in 2019-wave 2 for the opportunity close dialog box. https://experience.dynamics.com/ideas/categories/list/?view=New&viewId=feb96173-d81b-e811-8108-386...

Read more...

2 Comments

Read more... 2 Comments

Category: Customer Service (37)

STATUS DETAILS
Needs Votes