Auto-add item to e-commerce cart - gift items for example
Make it possible to define items that should be auto-added to the cart - with an optional text or similar. For example - the retailer/e-commerce site owner wants to give away a free gift with every purchase for a limited time. Say like a introduction offer or a special offer when opening a site...
Sales order prepayment does not work with customer credit limits
Many scenarios in retail orders utilise pre-payments. This may be to take a deposit, or when using payment methods such as cash or gift card. When you take pre-payment for an order, the customer payment journal is immediately (on sales order submit in call center / or on order sync if from CSU) c...
Unable to create a customer order in POS by charging it to customer account
Customer enabled Omni-channel commerce order payment feature in Ops. As part of the setup we disabled Pay later option in POS functionality profile and enabled 100% deposit for all customer orders. When they try to create a customer order in POS, they cannot charge the order to account. It shows...
Info codes in call center sales orders and sales quotations
Info codes has been a part of Retail and Commerce since the LS Retail days. However, this has only been a part of the POS, and not HQ. Some Info codes are now implemented as reason codes in the Call center functionality, but that is not sufficient. Its about time that there is one place to regist...
Phone number in SO form for guest and registered ecommerce customers
After taking the 536196 enhacement "Phone number from a guest customer in ecommerce orders do not migrate to Sales Orders", the customer phone number is migrated to SO for all guest customer. It is not the same bahavior for a customer who sign in with their account. It would make sense to get t...
POS signature capture on returns
It should be possible to trigger a signature capture on returns. It would be a lot easier to administrate returns if there is no need to print extra receipts on returns for the customer to sign. This should be stored electronically.
The ability to register a contact on a POS transaction
If you have a sale in POS on a registered customer, B2C or B2B, it's sometimes important to be able to register the person (contact) that's present. This is due to tracing, reporting, invoice marking and/ or to control who is eligible to use the customer account in question. The selected contact ...
Create project sales orders in POS
For a more complete OMNI experience the POS and the HQ should be quite similar in user- and customer experience. Ref. https://experience.dynamics.com/ideas/idea/?ideaid=54d71e95-6298-eb11-89ee-0003ff45d48e. At least in our business there is an extensive use of projects where our customers relate ...
Sales quotation pick-up mode of delivery
If the user is associated with a callcenter and the pick-up mode of delivery i set up in the Commerce parameters, the delivery address changes to the store address if the pick-up mode of delivery is selected in a sales order. This is not the case if you create a sales quotation. There should be n...
POS should be allowed to take on account payment for Customer order
Currently on account payment is not allowed for customers while creating pick up orders which is highly inconvenient. If the customer has a credit limit then it should allow cashier to decide whether to create the orders and put it on his account. Work around is to override the amount to 0 and t...