Allow for multiple bookings to same location to auto-shorten duration
In field service, there may be 10 work orders/deliveries/bookings to a single location. If the default duration time for one booking is 5 minutes, this automatically blocks the resource for 50 minutes to one location. There needs to be logic built into the optimization schedule to identify the mu...
Possibility to delete bookings in schedule board from all views not only hourly view
Currently, in the schedule board, you can only delete bookings if you selected the hourly view. In our company, we would love to do so from all views (daily, weekly and monthly).
When booking a workorder in schedule board select several resources by clicking or type names with ; between them
Just like you can select multiple days in dayview by clicking before making a booking it would be nice to be able to select a workorder and afterwards the different resources by clicking. This team can change day by day so working with groups or crews isn't a good option. In the ideal world th...
Block double bookings for the same resource at the same time
When two bookings are being made for the same Bookable Resource, at the same time, if I click the "Book" button (time slots will be searched) then the same time slots will be shown for both bookings that are being made. Now if I click on the same time slot and book it for the 2 bookings, even tho...
Ability to group/display schedule board tabs based on user's organizational structure
Ability to group or show schedule board tabs based on the organizational structure or business unit associated with the user. This will be specially useful for clients that have 100's of offices and need a central way of managing schedule board tabs.
Auto import of workhours to URS calendar
Ability to import variable workhours as opposed to manual creation of work hours. We have resource with variable workhours, different schedules. These workhours change per resource/per week/day. Manual creation of workhours for each of 300 resources(which is still growing) is turning cumbersome a...
Configurable / toggle for opacity for bookings on the new schedule board experience
Schedulers are having difficulty distinguishing between different Booking Status for bookings on the new schedule board experience due to the opacity applied to the Booking Status color. As it is an operations system, the emphasis is on visibility rather than style. Colors were initially set fo...
Enable flexible breaks for the technicians
Scenario: Technicians in the field need to flexible and adapt to the customer. For a dispatcher or the engine (RSO) it is not that easy to plan around the fix breaks, because splitting a work order is not that nice or possible (for RSO). Another point is that you can plan the days more efficiant...
Enable/Disable Overtime calculation
The current overtime calculation is not equivalent to standard Payroll guidelines. Overtime is assigned when travelling or in progress time occurs outside the assigned work hours. Overtime should occur when an employee works more than 40 hours in a given week, regardless if that is inside or ou...
Dynamics 365 Field Service scheduling distribution from resourced pools
Wish there is the option to future easily process scheduling distribution based on fixed resources (technicians) pools. or process a reverse scheduling instead or in addition to the conventional scheduling on a day by day, month or quarter or annual basis. For purpose to easily calculate schedul...