Timeline - User setting - Sort on created date
The timeline is a very nice feature but the lack of not being able to sort on created date instead of last modify forces our users quite often to other list views. The possibility to change owner or similar on the records messes up the timeline and how we can read it. Show as conversation helps ...
Phone number field with logic
Phone number field with no logic (text field) leads to bad data. Possibility is to show the number format already what should be written in. Only numbers are allowed except the plus + in the beginning; so no space, no letters etc. or any other ideas... currently the data field looks like +41 41 ...
Timeline for all entities (Case, Workorder, Booking over mobile)
Target: Timeline could be an important and cool feature. Timeline info should be acessable from all entities (Case, Work order, Booking over mobile) doesn't matter where I wrote something or in which entity I am in at the moment. Minimal request (first step): The Timeline for Work Order and Book...
Time Zone field is associated to a numeric value and can only be filtered in the views trough codes and not by text
In the Time Zone fields the end user cannot filter records putting timezone text (e.g: "(GMT-08:00)" or "Pacific Time"). This is an issue and not intuitive for the user, since he has to use codes to filter the Timezones and this is not user friendly (who will remeber all needed codes). Right now ...
Filtering on Views
We recently switched to Field Service Unified Interface from Field One Sky, one of the things we are struggling with is the filtering capability on the views. In Field One, there was an option to do a custom filter that would pop up a screen that resembled the advanced find. However, in Field ...
Automatically goecode addressess - lacking functionalities
There is an action in field service than can be used for automatically geocode addresses. Why cant it be called by work flows? I can see that it exists in the system, but I cant see it from a workflow. We raised a ticket for this but no conclusion or reason was found, but not possible.
Consolidate Fields Service (FS) & Resource Scheduling Settings (RS)
Field Service is not easy to configure, but right now, the plethora of settings is randomly distributed between Field Service app and Resource Scheduling app. In the Field Service app, it is even distributed across several areas (Settings, Resources, Inventory, Service). There are several dupl...
With Stage Pane enlargen when popped out tot the right of the screen
Hi there, Recently we asked if the process stage pane could changed for with. We heard that this was a longwished demand by many customers but that it would take total redesign of the process feature. Now we have the option to pop out the screen to the right side of the screen. (See attachment...
Sorting international characters (Latin 1) with English language settings
I have a huge challenge in the fact that it is not possible to set English as a language in Dynamics (because I want non-native speakers to be able to work the platform too) and then sort international characters correctly. The response from developers is that you have to set the language to D...
Plans to "combine" Field Service, Project Service, and Cases?
Scenario: I'm a director at an IT company who manages implementation specialists. In addition to implementations, these specialists also work tickets for their customers after initial implementation is complete. From my perspective, a project is essentially a bunch of tickets (i.e. cases) and ...