Edit Resolved Cases
Unless I am missing something, I'm not sure how this isn't a top rated ticket. But resolved cases need to be editable via API and workflows. Every other Entity allows you to edit deactivated Leads, or Opportunities or Custom Entities. For some reason they treated cases differently.
Phone to Case Conversion - Map All Fields That are Alike.
During the Phone to Case conversion have it map all fields that are alike (ie: Description) which it currently does not.
Show Case Category Description Instead of Name in Case Creation Screen
On the create Case window, the user can see only the Case Category Name ( limited to 10 characters) in the tree view. The name field is limited to 10 characters and it is very difficult for the users to find out which case to select based on the 10 character code.
Modified On should not be change whenever user updates the owner field in the Case Entity
Currently, whenever you attached file in the notes or add notes in the OOTB Case Entity, the modified on usually change when the Owner is being changed. This does not happen in the version 8.2 and was removed in 9. Hopefully it will be nice to have the functionality that the modified on should...