2

Relevance Search results to sort by "created on" date as defined in "View: Quick Find Tickets"

We would like Relevance Search results to sort by "created on" date as defined in "View: Quick Find Tickets" sorting configuration. We understand Relevance Search uses default scoring concepts as Azure Search, but the we would like to have search results display as per the defined view. We are ...

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Category: Customer Service (Routing, SLA) (60)

STATUS DETAILS
Needs Votes
0

Dynamics 365, Nokia IRM. In Shedule board we like to see per the Resource Time Zone (without changing own personalized time zone setting)

As per the behaviour of the system, Work Calendar will show the Logged in User Time Zone and Weekly schedule will show the Time Zone of the Resource. So, in the Work hours when we are setting it will show like the Resource Time Zone. For Example One RA can configure Work Calendars for Resource...

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0 Comments

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Category: Customer Service (Routing, SLA) (60)

STATUS DETAILS
Needs Votes
0

Dynamincs365: Nokia IRM (Integrated Resource Mgmt)

Description: As Resource Allocator validate initially RAs Team resources are displayed in Schedule Board. It is suggested: Remove all the filters in the "Filter (Schedule Assistant Filter)" section view except "Team" and click on "Search" button. Expected: System should search based on Project...

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Category: Customer Service (Routing, SLA) (60)

STATUS DETAILS
Needs Votes
0

Contextual email communication for Cases

We need the same functionality as is in preview in Opportunities. Thanks

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0 Comments

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Category: Customer Service (Routing, SLA) (60)

STATUS DETAILS
Needs Votes
1

Aggregated Fields

Dynamics 365 online and on premise should enable custom field creation of type 'Aggregated Fields'. This Aggregated field will be of type long text. Usage: When the case is assigned amongst the team members or queues, the user can update on a single long text field. since, this field is of type...

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Category: Customer Service (Routing, SLA) (60)

STATUS DETAILS
Needs Votes
21

Editable Resolve Case dialog box

Dear, A product suggestion that a lot of clients have: make the 'Resolve case dialog box' editable. A similiar request will be implemented in 2019-wave 2 for the opportunity close dialog box. https://experience.dynamics.com/ideas/categories/list/?view=New&viewId=feb96173-d81b-e811-8108-386...

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3 Comments

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Category: Customer Service (Routing, SLA) (60)

STATUS DETAILS
Completed
1

Customer Timezone

As part of geo coding, D365 should also collect and store timezone on account and contact. The customer timezone should be used automatically as part of scheduling. Also, additional date/time fields should added to all records that directly relate to account and contact and display date/time bas...

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0 Comments

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Category: Customer Service (Routing, SLA) (60)

STATUS DETAILS
Needs Votes
2

Request to create option "Track emails sent between Dynamics 365 users and Queue as two activities"

[Design Change Request] ======================== - There is an option "Track emails sent between Dynamics 365 users as two activities" - If checking this option, both sent email from User A and received email from User B will be tracked. - If unchecking, only sent email from User A will be tra...

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Category: Customer Service (Routing, SLA) (60)

STATUS DETAILS
Needs Votes
0

Change Email alert title when the alert pops up from Adding Template process

[Design Change Request] - Email alert title from "instance.crm.dynamics.com says" to "Apply Template" when alert pops up from Adding Template process - If email template includes attachment, it will show alert message : "This template contains attachments. If you want attachments as a part of ...

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0 Comments

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Category: Customer Service (Routing, SLA) (60)

STATUS DETAILS
Declined
0

Idea is not adding

Idea is not adding

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1 Comments

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Category: Customer Service (Routing, SLA) (60)

STATUS DETAILS
Declined