delay - postpone - hold a Queue item.
I get to my queue, I have a queue item that tells me to call a customer, i get the message that the customer is on holiday for 2 weeks. I need to be able to delay - put on hold - postpone the queue item so it re-appears in 2 weeks time. Such an obvious function that I'm struggling to believe it...
Requesting to enable Enhanced experience feature for order entity as well.
Requesting to enable same feature for order entity as well. https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/enable-enhanced-add-product-experience
More fields available in the forms header High density
We would like to have more than 4 fields available in the header of a form. Using high density is a good idea, but we need to be able to add more fields (e.g. Date of next review) in the opportunity header form. Please consider this possibility to enhance the visibility of the business to sales...
Add more control when merging duplicate records.
[Actual Results] When you merge duplicate records, the user who created the master record becomes the owner, and the creator of the child record no longer has ownership. Also, any contacts, activities, notes, opportunities, and other child custom entity records that were registered in the origina...
When creating an email from the timeline, template created in the opportunity should be displayed by search.
[Actual Results] When an email is created from the timeline of the [Opportunity] record, the record is automatically registered as [To], and the record set as [To] has priority when searching for a template. Therefore, the template of [Opportunity] is not displayed even if the [Related] record is...
Access opportunity close entity in workflows
Now that opportunity close is customizable, it should be possible to trigger a workflow on the opportunity close record just like other activities.
Embedding Advanced Find on Entity Form
We often get requirement from client to automate distribution of leads by defining the filter criteria for each Assignment rule. As part of this requirement we might need to define filter condition for leads to pick records for distribution. It would be nice to have existing Advanced find window...
Feature of copying [Opportunity] entity record
Currently, as the default feature in Dynamics 365 (online), there is no way to copy [Opportunities] entity record from [Sales Hub] app. The workaround that users are aware of is to copy it by using a workflow or copy it from [Project Services] app. The first workaround requires a long steps to be...
Enlarge Business Card
For lead generation trough business cards scan, would be very useful the possibility to enlarge the business card picture to check details and add some after the lead has been created.
A better error message for open quotes when closing an opportunity
The error you get when closing an opportunity with an open quote is: 'Business Error - opportunity cannot be closed.' This is rather unhelpful. For someone who is not technical like our sales associates, this isn't an obvious error. Could the error be changed to something meaningful so non-te...