Auto filter for Resource Group Calendar
Hi ,
Would be good ,if we can display resource group calendar during Schedule?
Scenario:
Ability to Schedule a 'Service' against multiple Resources @ Once
Find Availability and Schedule a Work Order against multiple Resources (e.g. Person and a Room).
Universal Resource Scheduling / Field Service / Project Service doesn't replace the now deprecated Service Scheduling capability, in that w...
Multi-resource scheduling is now available in the Unified Interface applications of Field Service, here is the documentation for this feature, https://docs.microsoft.com/en-us/dynamics365/customer-engagement/common-scheduler/multi-resource-scheduling-requirement-groups
Also check the new Dynamics 365 for Service Scheduling feature https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/basics-service-service-scheduling
Thanks,
Vinay Nalam,
PM, Microsoft.
Field Service - Option to take out travel time from allocated slot
Currently, travel time is taken from the allocated visit slot (eg if you book a 1-hour slot and the travel time is 30 mins, the time for the actual visit is reduced by 30 mins). Would like the option to add travel time to the visit duration itself
Thank you for your feedback.
We released this feature as part of the improvements made to the Travel Time, now the Travel Time is included in the total time of the booking.
Sincerely,
Vinay Nalam,
PM, Microsoft.
Schedule Board Assistant - apply time window/groups to search results
Time window/groups configured against a work order are not applied to results when searching for resources using the schedule board assistant. This essentially makes time window/groups redundant as far as system functionality goes.
This is contrary to the documentation relati...
Thank you for the feedback. We released this feature as part of the Fulfillment Preferences feature of October 2018 release.
Please refer to the below documentation link for more information
Thanks,
Vinay Nalam
PM, Microsoft
Facility to re-calculate travel and abut bookings
When you manually schedule several bookings, it should still be possible to calculate the travel time. You should have a right-click option on the booking (in the schedule board) which calculates the travel time from the preceeding booking, or the Resource start location if this is the 1st boo...
Thank you for your feedback.
We released this feature as part of the functionality in Travel Time Updates. This feature should be available for use in the Field Service Unified Interface application V8.6.*
Sincerely,
Vinay Nalam,
PM, Microsoft.
Appointment slots that can accommodate total time demand
When manually scheduling a BRB the system should have the option to look for an appointment slot that can accommodate the total time demand - travel time + appointment + travel to the next appointment
Thank you for your feedback.
We released this feature as part of the functionality in Travel Time Updates. This feature should be available for use in the Field Service Unified Interface application V8.6.*
Sincerely,
Vinay Nalam,
PM, Microsoft.
Reset travel time on the schedule board
When an item is moved on the schedule board, the travel time is not updated – it just carries the travel time from the previous appointment. By default the schedule board should recalculate travel time automatically.
Thank you for your feedback.
We released this feature as part of the functionality in Travel Time Updates. This feature should be available for use in the Field Service Unified Interface application V8.6.*
Sincerely,
Vinay Nalam,
PM, Microsoft.
schedule board configuration option to display search results distance in kilometres
When using the schedule board assistant and displaying the results in the "Schedule Assistant View" the distance is displayed in miles. The schedule assistant has the capability of searching by KM's so you would expect that the distance is also able to be presented in KM's
Thank you for your feedback.
We released this feature as part of the functionality in Schedule Board. Miles/KM are both supported in the schedule assistant currently.
Sincerely,
Vinay Nalam,
PM, Microsoft.
Book - Allow the Book scheduler to offer times that are taken by Bookings in Booking Status whose Scheduling Method is Optimize, with Travel Time calculated from the previous Booking
Right now, if there are 3 Bookings on a Resource's schedule, Book or Find Availability for a fourth Work Order only finds the availability after the 3rd Booking. If those Bookings are in a Booking Status that allows Optimization, Book should consider the space before and after each of the 3 bo...
Thank you for your feedback.
We released this feature as part of the Single Resource Optimization functionality in Fall 2018 release.
Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/single-resource-optimization
Sincerely,
Vinay Nalam,
PM, Microsoft.
allow users to schedule themselves through portal
allow users to schedule themselves through the CRM portal. use case is volunteers during disaster events. we post job openings and registered volunteers can select what timeslot they want to volunteer for.
Thank you for your feedback. We have Self-service scheduling APIs in the roadmap, to allow organizations to embed a scheduling widget on their own web application, enabling their customers to search for availability and book appointments
Sincerely,
Vinay Nalam
PM, Microsoft
Administrator
With the Fall 2018 release of URS, Pools, Crews and Facilities are available for scheduling, Workhours can be viewed on the calendar and the Bookings/Work Hours can be seen on the Schedule Board.
Sincerely,
Vinay Nalam
PM, Microsoft