3

post immediatly a reverse billing in Field Service

When a reverse invoice is processed in Field Service Utilities, it does not automatically create a Sales Credit Memo in SOP. A new invoice has to be created from Field Service for the same contract and then it will create the credit memo in SOP. This needs to be an immediate posting.

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Category: Field Service - Other (17)

STATUS DETAILS
Under Review
Ideas Administrator

Thank you for your suggestion. We will consider this functionality for a future release.  

Best regards. 

This posting is provided "AS IS" with no warranties, and confers no rights. 

3

Report Type changes to Template instead of Standard

We recently began using the Field Service Call Entry Window in Web Client and the Report Type in our Terminal Server automatically changed to Template instead of Standard for all users. We need the Report Option to remain as Standard in the Service Call Entry Window when printed as we currently ...

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Category: Field Service - Other (17)

STATUS DETAILS
Needs Votes
2

INVENTORY RECONCILE TO RECONCILE INTRANSIT TRANSFERS FOR MULTI BIN

If we turn on Multi Bin in our test system and we run the Inventory Reconciliation, it does not reconcile the Multi Bin On- Hand quantity and Mult Bin Allocation quantity fields. Therefore we are not able to turn on and utiliize Multi Bin in our live system. In order to turn on Multi Bin you...

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Category: Field Service - Other (17)

STATUS DETAILS
Needs Votes
2

RTV Cost when linked to an RMA

When an RMA is created from a Sales Invoice, the cost used for the RMA is the linked invoice cost. If an RTV is created from within the RMA using the Process button, the RTV cost for the eventual AP credit should also be the RMA cost. When the RMA is received that is the cost used to debit inv...

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Category: Field Service - Other (17)

STATUS DETAILS
Needs Votes
2

Contract ID

In all modules, the main ID is user-defined: Customer ID, Vendor ID, voucher number, payment number etc. But contracts are a sequential number. I want to move our data center contracts to GP but the with the limitation that an ID can not be used from the old system, which would not go away ...

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Category: Field Service - Other (17)

STATUS DETAILS
Needs Votes
2

Part of Move Service Call to History Improvement

My company uses the fields service module alot more then most companies. We constantly have issues where we have to change out serial numbers and do supersessions or swap customer ids that are linked from one serial number to another customer. In doing so you need to usually move all calls relate...

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Category: Field Service - Other (17)

STATUS DETAILS
Needs Votes
1

cannot consolidate invoices if functional currency is different than customer currency

When you go to Customer Card>>Address>>Additional>>Service Extensions and try to mark the Consolidate Contract Invoices checkbox a message appears that it cannot be marked because of Multicurrency restrictions. This occurs because the company Functional Currency is not the same as the Custome...

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Category: Field Service - Other (17)

STATUS DETAILS
Needs Votes