use emails imap / smtp in dynamics 365
customers do not have exchanges (cloud or onpremise) and do not want to migrate to this system, but they use they own system, they are asked to use the imap / smtp protocols in dynamics 365, the mail router that allowed to do this has been deprecated and no longer works, can you implement this po...
Append dynamic content on URL using Email Template
We are trying to append a dynamic content to a URL within an Email Template so that when users click on this from the email, it shows the value of the existing record (could be an account or contact). In our case, we were trying to append the current school name of a customer within a survey lin...
Disable the detection conflicted schedule function of the Outlook integration
My customer uses shortcut key (ex. CTRL+F2) to track schedules. The shortcut key is assigned to the Categorize "Trucked To Dynamics 365". Normally, this action completes sync schedule with Dynamics 365. However, in the case of a conflicted appointment existing on the same time, sync schedule is r...
Need To Change Email Font Frailly Default with 10pt in D365
Hi I have Question I need to change the Email Font Family Default as Clabri with 10pt is it possible to do that
Task Options Bar Customization (Outlook)
Dears, I would like to give you a suggestion for improvement. In the top Task Options Bar, in Outlook it is not possible to include the DYN365 For App add-on. I believe that, if it were possible to include, it would facilitate the end user when tracking tasks for Dynamics. Can you evaluate this p...
The user sent an email from outlook to customer(If the customer having the contact/account/Lead record in CRM), then the sent emails are not tracked automatically into CRM from outlook desktop sent item folder.
ISSUE DESCRIPTION : The user sent an email from outlook to customer(If the customer having the contact/account/Lead record in CRM), then the sent emails are not tracked automatically into CRM from outlook desktop sent item folder. CAUSE: To specify whether to track all email messages or on...
Provide the ability to hide a ribbon button in Dynamics 365 App for Outlook
In Outlook Desktop application, if we create a new appointment and link it with any of the lead/contact/account, it syncs well with CRM and a record for an appointment is created. However, in this case, if the user creates another appointment from the ribbon button ‘Add Appointment’, another appo...
BCC One email to multiple contacts
For the new lightweight app, please restore the ability to track a single email to multiple contacts. My users like to keep track of who they emailed in an email blast and this feature was available on the com add in feature list (the older client).
Add Remote Desktop 2019 to the supported operating systems for Dynamics 365 App for Outlook (Outlook 365 native application)
Currently the App for Outlook is only supported for standalone Windows Operating systems and not for Remote Desktop environments from Microsoft. Although not supported, we are working with the App for Outlook and notice it contains bugs, which after months of support from Microsoft(!), they now t...
Allowing tracking from the shared calendars
Would you please allow the tracking of appointment in a team shared calendar? According to the support team, this is not allowed by design. Right now, only one's own calendar and delegated calendar can be tracked. We hope someone can track the appointments from the shared calendar to copy them fr...