View unsubsribes from an email
Opening the insights tab on an email gives the opportunity to view total unsubscribes, however this number only shows the unique clicks on the unsubsribe button from the email, and not how many that actually unsubscribed from the email. Using the default subscription center results in a record ...
Association between a Customer with a Customer Journey
Today to see a customer was part of how many journey's isn't possible. Even customer to segment association does not return any data. We will need a feature where this option of segment inflow for any customer journey can be pulled out into insights and exportable reports. This is required to ...
Email Delivery and Interaction details screen in Real Time Marketing need filter & sort option
Now email interaction data can be exported up to 49902 records.
In case there are record more than 50,000, then record need to be exported in multiple batches.
Currently there is no way to divide the record in multiple batches for export, if filter and sort i...
Email Interaction data in Real Time Marketing is not providing the consolidated information, as it provide it in outbound marketing.
Email Interaction data in Real Time Marketing is not providing the consolidated information, as it provide it in outbound marketing.
User want to track the customer journey, at what point customer left reading the email, did they click the link provided in the email?
Possibility to be able to delete or update some data for a specific contact in Azure Blob Storage
In order to develop a custom solution for anonymizing contacts in CRM and Dynamics Marketing, we need to access and update/delete interaction data for specific contacts in Marketing. This information is being stored in Azure Blob Storage, and at this point, it is not possible to delete or upda...
You can use the export function to update contact details in batch.
If you wish to delete personal data for a contact you can use the following guidance.
https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/dsr-handling
Email insights: Adding the Click-to-open rate (CTOR)
The “overview” tab for email insights in Dynamics Marketing currently displays the unique opens and unique clicks separately. Subsequently, users have little information pertaining to how many of the unique clicks that resulted from unique opens. The click-to-open rate (CTOR) is the percentage ...
You can view CTOR under Email "Insights" tab or through the "Channel analytics" aggregated dahsboard (Analytics tab)
Unsubscribes should not count towards Click Through Rate
Whenever a subscription center link is clicked and the Contact unsubscribes, it is counting towards the Click Through Rate. This is problematic for a number of reasons: 1. One of the primary metrics for A/B testing is Click Through Rate. If I sent 2 versions of an email to 2 groups of 10 custo...
In Real-time Journeys, clicks to the "Preference center" link will counts as link clicks, however when a contact actually unsubscribes, an unsubscription interaction will be registered in the system and surfaced in email analytics.
Heat maps
It would be very useful if we could analyse Click Heat Maps. We just migrated from Click Dimensions to Customer Insights - Journeys and we really experience the absence of Heat Maps as a big loss in terms of available options for email analysis. Just like Click Dimensions, Customer Insights - ...
Better way to exclude non-human clicks from Analytics
We are using Realtime Marketing Platform to perform Marketing campaign sending Eblast to out customers. While analyzing the Analytics data from Realtime Marketing platform, we did observe there are mix of Human clicks and non-human clicks on the Analytics.
We have used Campai...
Add Contact and Account profile data to Insights grids
On the Insights tabs (in Contact, Account, Journey, etc.) there are grids showing customers with:
- Sent Emails
- Opened Emails
- Delivered Emails
- and many more.
Even though this data can be exported, it contains way too little detail. Can we please al...
Administrator
In real-time marketing email insights > delivery and interaction details, you can view profiles that unsubscribed using the particular email, uncluding reasons.