Merge marketing interactions as we merge duplicate contacts
There is currently NO warning that you are losing interactions when you remove contact duplicates after merging.
This is a big problem for deduplication as there is no way to save the interactions, all you can do is keep the target interactions.
Also, it would be very useful to mer...
Make Email Insights Click Map/Heat Map available to download
Can we make the Heat Map/ Click Map in the Email insights available for download, as a PDF or image, and even potentially with the statistics visible on each clickable area.
This will help our clients to view the interactions in a visual format and to include it in reporting ...
Export all interactions from a contact with one click
If we have a GDPR request, it would be great to be able to export all interactions from a contact in the customer insights cloud within one click. Currently we have to use the API and build a plugin for it, it would be great to be able to do such a request in the frontend, thanks & kind regards,...
Backup/Restore of Dynamics 365 Marketing
I've recently learned that environment backups do not include Marketing Services or the data they contain. When restoring a backup, all interaction data and insights are lost. This means there's currently no possible way to backup marketing data and should an environment, wher...
Unlike the copy operation or backup and restore to a different environment, backup and restore on the same environment maintains all of the analytics and interaction data. Analytics data are restored back to the point in time for which you have selected the restore, as long as you're restoring to the same environment. Please find more info here: https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/copy-or-restore#create-and-restore-backups
Customer Insights Integration
Allow for the inclusion of insights from customer insights into the dynamics marketing insights view. Many marketers would like to see the "big picture" when comparing the results of their journeys, email campaigns and other marketing activities. This is often done with data sources that exist...
Feature to edit Insights section of Contacts and Lead in Dynamics 365 Marketing
Currently users cannot edit Insights section of Contacts and Lead in Dynamics 365 Marketing.
It's a very useful feature if the Insights section can edit the form, rearrange the field positions to suit the user's taste.
Include more details on Marketing email insights report
The overall ‘Delivered Email = SegmentContacts – DuplicateContacts – BlockedContacts – StoppedContacts – HardBounces – SoftBounces – BlockBounces’ Currently, we can only see the HardBonces, Softbounces in the insights report. Can we include more information such as StoppedContacts , BlockedCont...
In email insights > delivery and interaction details, you may view and export interaction data on blocks and delivery failures.
Ability to migrate Marketing Insights data to another environment
Currently, there is no way to migrate insights data to another Dynamics 365 Marketing environment.
With this capability, customers can consolidate insights data from multiple environments and leverage it to develop their next strategy.
Consider adding the ability to migrate your in...
Report on individual customer journeys and all active journeys
It would be really helpful to be able to provide the KPI stats at a customer journey level showing the overall average open rate, amount of people in the journey, etc. Also being able to see these KPIs on average across multiple active journeys.
Thank you for your feedback! You can now access important delivery and engagement KPIs for individual customer journeys or across multiple journeys in the new OOB channel analytics dashboard in real-time marketing. You can filter the dashboard to focus on a specific journey, select multiple journeys or also focus on a specific email or multiple emails, text messages or push notifications and see importand delivery and engagment KPIs. You may find more information about the feature here: How to use aggregate channel analytics (Dynamics 365 Marketing) | Microsoft Docs
Sincerely, PM, Microsoft
Contact Scoring Model: Ability to generate scoring models directly connected to contacts
In Dynamics marketing, there are currently some preconditions that impedes users from combining existing marketing features. (1) The lead-scoring functionality requires that leads are associated with parent contacts or accounts. Here, interactions and scores can only be generated when there is ...
Administrator
You can follow the instructions here to export interactions using an end user identifier.
https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/dsr-handling