Customer Journey - 'if following link has been clicked' dropdown issue
When I build a customer journey, I sometimes add an e-mail in the journey that has multiple 'read more' buttons. They link to news, a blog, a reference case or something else. I don't always specify those buttons with more text, because I think shorter is better (and looks better in the email ...
Broaden the Assigned To of an Activity Tile in Customer Journey
Within a customer journey, you can create a task, phone call or appointment. The problem is that you can only assign it to the customer journey owner, contact owner, or creator of the contact. I have worked with several companies and this does not work for any of them. They all want the abilit...
Pass parameters through customer journey to allow for custom data mapping
It would great to be able to map in custom data to emails and other activities in the Customer Journey. Allow for Customer journey to be triggered on contact related entity, where you can bring the data from this related entity into the customer journey and use this in your communication. This...
RTM - Standard Trigger "Birthday wishes"
Hey,
it would be great to have a standard functionality available to send out annually recurring birthday wishes.
As the standard functions within a journey didnt't work properly we created a new trigger and workflow to select day by day who has birthday that day and should get an ...
More email addresses for Customer Journeys Email Send action
At the moment only one email address can be configured as the default recipient field and this limits all customer journeys to send emails to a specific field. If we have different journeys and each must send emails to different recipient fields (for instance, journey 1 send email to emailaddr...
Allow the ability to launch a Power Automate Flow like a workflow
I have a developed a process in Power Automate, that is launched by a workflow from my customer journey. It would be much cleaner and more straightforward if I had the ability to execute a Flow directly from the journey like I can a workflow.
Add a stop tile to a Customer Journey
Make it possible to add a stop tile to a customer journey. For example, when someone received the newsletter and after a week we want to send a reminder to the ones who didn't open the newsletter, but you have to fill the positive branche as well. A stop tile will be great for other purposes as w...
Thank you for your feedback.
Today with the new customer journey editor in Real-time Marketing, a customer can exit the journey from both Yes and No branch, and you are not required to fill in the positive branch.
Sincerely,
PM,
Dynamics 365 Marketing
Split and re-join swim lanes in a customer journey
Currently contacts cannot switch between swim lanes in a customer journey so its basically like having 3 separate customer journeys on one page. It means you often have to duplicate what you have built to craft slightly different journeys in the middle for each lane. Ideally we would be able to s...
Scheduler Tile (Wait Condition) include 15 minute increments
Currently the Scheduler tile minimum wait condition is 1 hour. We have a client request to wait 15 minutes before an email is sent to a client after they fall into a segment. Can we include 15 minute increments in Scheduler Tile?
Relationship between Customer Journeys and Segments
It would be very useful to have the possibility of seeing which Customer Journeys are using a specific Segment. At the moment we can do this only with Suppression Segments, but we would like to do it with every customer journey's segment.
With real-time marketing the segment details show which real-time marketing journeys the segment is used in. See Work with segments in real-time marketing (Dynamics 365 Marketing) | Microsoft Docs
Administrator
With real-time marketing and event based journeys you can create event triggers and pass in the context to a journey as well as use that context for personalization. See Create an event-based journey (Dynamics 365 Marketing) | Microsoft Docs and Personalize content (Dynamics 365 Marketing) | Microsoft Docs