IF ELSE Conidiation on Split Tile
Love to see if customer journey Splitter comes with ability to split records based on specific condition as well, for example split the records based on contact type. Addition of of this functionality will give customer journey designers more power to accommodate complex use cases.
Execute past Start Dates at Go Live
It seems that the current specification of going live on a customer journey is to ignore any events with StartDate that have already passed. It would be useful to have the option to retroactively process all past events when going live.
Real Time Marketing Journey- Workflow/Journey Definition (similar to Out Bound Marketing Workflow Definition)
To understand what interaction channels and/or segments (inclusion/exclusion) used within real time journey set-up, can we have the documentation on the journey/workflow definition (similar to out bound marketing workflow definition).
Swim lane option is not available in Real Time Marketing Journey
Swim lane option is not available in Real Time Marketing Journey
Add conditions to goal triggers
Real time marketing journey goals lack the ability to add conditions to goals.
This would be very helpful functionality. For example at present I can only set a goal that a lead status was updated. Ideally I would take this a step further by adding a condition to the goal, tha...
Split-tile in real time journeys
There should be a tile in real time journeys to split/batch sendouts based on percentage or number. Same functionality exists in outbound customer journeys.
This is important e.g. for journeys that lead a lot of traffic to a website at the same time and IP-warming journeys
Live RTM Journey Edits/Updates for changes to Live Segments & Emails
Currently there are limits once a RTM journey is live to edit segment (audience) and emails; we should be able to:
A. Update the RTM segment connected live RTM journey (this would effect the next records submitted to those journey live) or allow us to pause all the live journeys connecte...
Set Email Send Day and Time for Recurring Journey
We should be able to set the day and time an email will be sent in recurring journeys. This is currently not available within real-time marketing.
E.g. Only send email X between Monday-Friday 8am-5pm
Hi Nathan,
This feature is actively being planned and prioritized. I don't have a specific release date to share today, but I will update this idea once we have a little more precision.
Thank you for the feedback,
Will Genge, PM, Microsoft
About the Dynamics365 Markeitng customer experience
I would like to have the ability to configure actions in a Dynamics365 Markeitng customer journey, such as going back to a previously set up scenario.
Hello,
Could you please provide more detail on what exactly you're hoping to do here? Right now there isn't enough detail in this ask to evaluate it as a feature. Examples of how you would use the feature would be helpful.
Sincerely, PM, Microsoft
Adjust Delivery Based on Contact Time Zone
I have customers that span multiple time zones. It would be great if I could optimise my email delivery so it arrives in everyone's inbox at 9am, regardless of what time zone they are in.
Administrator
Thank you for your feedback.
We released this feature as part of the dynamic segment functionality already in Spring'2018.
Please refer to the following link for more information: https://docs.microsoft.com/en-us/dynamics365/marketing/segments-interaction
Sincerely,
PM,
Microsoft.