Schedule Tile for Email Send Needs to Send at Exact Time of Set Schedule, Not 10-15 Minutes Later
We can currently use a Scheduler tile in a Customer Journey to set a day and time for the email to be sent - for example January 22, 2021 @ 8:30AM. However, the email does not actually get sent exactly at 8:30am. It gets sent 10-15 minutes later. We have compliance rules that require us to sen...
Social Media Posting added to Customer Journey
Normally with a Product launch or Event invitation we make a social post to go with marketing email sendouts. It would be great to add this as part of a CJ. eg. Create Teams LE Webinar - Create an event CJ with Email sendout and reminders, LinkedIN post, Twitter tweet 30 mins before etc. All...
"Go-To" Lines in Customer Journey (process lines)
Often you need to have a long sequence in CJ, in case that there are repetitive steps, it will be very useful to have a go-to command for tile to a tile. This could be a tile or simply a line that your draw from a step to a step. Here is an example You send in invitation email to an event then ...
Deletion of Customer Journeys
Please add the ability to deleate obsolete customer journeys. Currently the button "delete" is visible when you're in the Customer Journey Overview. When you then select a Customer Journey to delete it, the Button is away, so you cannot delete the customer journey.
You can now delete expired (i.e. obsolete) or stopped journeys besides draft journeys. For detailed list of behaviors supported, please refer to:
Customer Voice only in Marketing Mail Designer
Currently, a button must be added in the E-Mail Designer that points to a Customer Voice survey. When sending the e-mail, the customer voice survey must also be added to the customer journey, otherwise the button (for the survey) will not be sent. Even if this is available in the email. This is a...
This capability is available through real-time marketing journeys. The if/then branch in real-time marketing journeys will automatically show the customer voice survey response action if the email contains a customer voice survey. You don't have to explicitly add anything to the email tile in the journey designer. See Real-time marketing journey tile reference (Dynamics 365 Marketing) | Microsoft Docs
Add Customer Journey Functionality to new Real-Time Marketing Journeys
Maintaining separate Email Templates, Both Customer Journeys and Journeys, Files vs Library is not manageable and creates duplication of effort. Add the ability to Journeys to be able to Send Immediately currently we can only set a Start Time 1-2 hours in Future. We want to transition everythi...
This is due to the delay of OBM segment being exported into RTM journeys. We are currently working on improving this.
Add Wait until [Date] function in Trigger Nodes
Timeout Issue: The timeout period is only defined relative to the time of the entry to the node, meaning only a definition "wait for x days/ hours" is possible. Problem Case Example Journey: Event is taking Place on September 30th On September 1 invitation is sent. The Node has a timeout defin...
Customer journey start date
Customer Journey start date and time are automatically set with a default value (current time + 1 hour) when creating a Customer Journey and when it's activated there is no way to change it anymore The start date and time should be only manually entered with no predefined value set by the syst...
Thank you for your feedback.
We released this feature as part of the functionality in October 2019.
Sincerely,
PM,
Microsoft.
System Post for marketing e-mail been sent
Ability to save a system post to the Contact or Account wall when a marketing e-mail has been sent Currently there is no way to see in the timeline associated to a Contact any marekting e-mail related event (the system post should be the minimum)
Ability to move elements within journeys
It would be great to be able to move (eg. via drag and drop) elements within a real-time marketing journey.
For example, I want to add new attribute branch at the top of my journey, and then move all subsequent steps underneath one branch of this. At present this is not possi...
Administrator
Hello!
We released a feature in May 2023 that covers this "repeating" scenario: https://learn.microsoft.com/dynamics365/marketing/real-time-marketing-enhanced-journey-reminders
Thank you for your feedback!
Sincerely,
PM, Microsoft