Reintroduce the "time frame" setting for Smart Scheduling in Customer Journeys
Hi Microsoft, I'm suggesting that you revisit the Smart Scheduling functionality within the Customer Journey, as I have reason to believe that previous updates has decreased the functionality and usability of this action. Below i'll highlight how and why. 1) Previously, you were able to determi...
The clicks of the Unsubscribe link should not be counted as clicked links in Customer Journeys
If we use an "if" tile in a customer journey, we can put the condition "have clicked on any link on the email ###".
This condition includes all links that the email contains, including the "Unsubscribe" link that is mandatory for commercial emails.
The "Unsubscribe" link sh...
Allow specific times when sending an email through an email journey
Currently, when you schedule an email through a customer journey, you are limited to half hour increments (7am, 7:30am, 8am, 8:30am). We need the ability to send at a specific time, say 7:50am.
Enhance Customer Journey recurrence functionality
Customer Journeys only allow recurrence based on the number of recurrences and number of days (interval). However Events allow far greater flexibility. The Event record equivalent allows repeating every week/month which would prove very useful for Customer Journeys which represent email campaign...
Enable sending to different emails of contact record
When designing the Marketing Email record, the "To Address" field is defaulted to {{contact.emailaddress1}} appropriately. I would suggest to allow specifying multiple email addresses into the field as well so each contact will receive 3 email (if value is populated). E.g: {{contact.emailaddre...
Error or warning when user uses a trigger without condition.
Some users forget to add a condition, for example, when they create a Journey with a Marketing Form Submitted trigger. We tried to educate them, but it still happened and is very bad when the customer receives an incorrect email. It would be perfect when I as an admin could say "this trigger c...
Make "Other"-branch optional
When creating journeys and sending out emails with multiple CTA's (call to actions) you are offered the option of creating different branches for each and every link. I really love that, the only thing meesing up every logic is the "Other" branch that gets created automatically and is mandator...
If No, Go to Next Step in Customer Journey
Would love to see a feature that if there is no activity on the first tile of a Customer Journey, that the person's journey doesn't just end there. We can add a "Go to Step #" at the No option, instead.
Hello,
Could you provide more details on what you are looking for here? In real-time marketing for any activity branches there is always a yes or no branch you can fill in, which should solve what you're looking for. Or are you asking about the audience at the very start? In that case, for example if you want one branch for people who are in a segment and a different branch for people who are not, you can start the journey with a segment that contains both groups and then add an attribute branch tile conditioned on segment membership to create the two paths you're looking for.
If what you're imagining isn't covered by what we have today, please share here so we can look into addressing it.
Sincerely, PM, Microsoft
Monthly recurring Customer Journey
Currently we can only set the number of days between two iterations of a recurring customer journey. We would like to have the possibility of setting also the number of months between two iterations, so that the customer journey could iterate for example the 1st of each month, since the number of...
The number of contacts in Analytics section (RTM Journeys) to be exact instead of rounded
In Real-Time Marketing journeys, the number of contacts, when they exceed 1,000, is rounded and not shown precisely. This can be observed in the Analytics. What we would like to propose is for the Analytics to display the exact number instead of the rounded one for better visibility.
Fo...
Administrator
Thank you for your feedback. Currently this is not on our roadmap, but we are tracking it, and with more feedback and support from the community we may consider it in the future.
Sincerely,
Jenna
PM, Microsoft