History of customer journeys against the customer record
It would be great to see a history of customer journeys a customer has been a part of from the contact table, there is an existing one for subscriptions but we are seeing a need from our customer to have a summary of customer journeys they have been involved.
Real-Time Marketing Integration with Marketing Events, Marketing Pages/Forms, and Teams
Background
The Real-Time Marketing feature does integrate Marketing Events, Marketing Pages/Forms, and Teams.
Suggestions
- In Real-Time Emails, include the option to...
STATUS DETAILSUnder Review
Recurring events and Customer Journey
Our clients have daily recurring events. They offer tours throughout the day. One example: Tour slots available (30 minute increments) * Monday between 8 AM-12 PM and 2 PM - 4 PM * Tuesday between 9 AM - 10 AM and 1 PM - 3 PM * Wednesday between 8:30 AM - 3:30 PM * Saturday between 7 AM - 11 ...
Assign activities to specific persons instead of journey owner/contact owner
Hey, We are trying to find a workflow that allows us to improve the collaboration between marketing and sales. We think this could be possible by assigning tasks/calls/appointments/(emails missing) to specific people. Now you can only choose for customer journey owner (this means the owner gets...
Allow Customer Journeys to stop when someone *REPLIES* email
When setting up a customer journey, you have the ability for the emails to stop running, by setting up a trigger after the email if the person clicks on link, opens, or bounces, but there is no option for you to stop the journey when the REPLY or RESPOND. Our sales & marketing team use customer ...
Real Time Marketing with Workflow
In real time marketing there is no tile for workflows. However, this would be very important so that customers not only receive e-mails automatically, but contact data can also be changed using a workflow. Please improve a worklow tile for customer journeys in real time marketing.
Schedule Email on Specific day of the Month
I need to be able to schedule monthly emails on the same day of each month (e.g. the 5th of each month). The recurring meeting feature of Outlook provides a great template for how this could work.
microsoft adcenter
Please add intergration with microsoft dynamics and microsoft adcenter this will help manage marketing.
Issue using if/else branch in customer journey. "The selected trigger is not supported for the current data source"
When we design journeys to send emails it is a good idea to evaluate branches in "If/then branch"based on the first link clicked in the email. Using this, the recipient stays in the journey after having clicked one of the links in the email and can go back to that same mail and click other lin...
Add Subscription List as a 'Master List' for a Customer Journey
Currently, in a Customer Journey, an Audience is selected. This audience consists of Segments. To make the opt-in process secure, the Segment always needs to have a condition to include that the Contact is on a Subscription List. If the User forgets to do this, the Subscription List is not res...
Administrator
This work has been palnned for 2023 Release wave 2.