2

Allow Multiple Segments to Start a Journey

Allow multiple segments to be selected to start a journey - this would avoid the need to combine segments which is limited to 9. We have clients who have multiple segments that need to be in a single journey and have hit the limit of 9 combines - meaning they have to create multiple combined ...

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Category: Customer Journey Design (174)

STATUS DETAILS
New
2

Email Journey or Marketing Calendar

Creating a customer journey email calendar can be an excellent tool for clients to plan their campaigns effectively. The calendar should include values such as "planned," "in-process," "waiting to be sent," and "completed/sent." Additionally, it would be great to include other important events...

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Category: Customer Journey Design (174)

STATUS DETAILS
New
2

Preference Center Form used as a Trigger

We try to use the Compliance Profile Form with it´s prefilled Checkboxes (choosen Topics) to send it in a Journey. We want to use the advantage of the prefilled checkboxes to give the customer the opportunity to change the Topics they are already signed in and at the same time to unsbuscribe i...

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Category: Customer Journey Design (174)

STATUS DETAILS
New
2

Ability to run Real-Time Marketing journeys on certain days of the week

It would be really helpful if there is a provision to select on which days of the week, a real-time marketing journey will be executed.


Ex: A journey can be executed on Tuesdays and Fridays only.

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Category: Customer Journey Design (174)

STATUS DETAILS
New
2

Analytics - Journey start

Hi,

 

More analytics on the start of a journey


Example: If a journey starts with a segment, you should expect that all the members of a sgment are included in the inflow.


If there are inactive contact in a segment these contacts w...

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Category: Customer Journey Design (174)

STATUS DETAILS
New
2

Change how explanation of frequency of an journey to provide the right understanding

When making a segment based journey, and choosing frequency: A one-time journey where newly added audience members can start any time. I get the understanding that only new members of the segment will go through this journey, and that they will go through this journey once.


W...

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Category: Customer Journey Design (174)

STATUS DETAILS
New
2

Easily query completed rt journey participants

Currently, there is no "participated" in journey interaction for rt. We need a way to reliably know if a participant participated in a journey. Ideally we'd also know if they completed it or exited early.

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1 Comments

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Category: Customer Journey Design (174)

STATUS DETAILS
New
2

Use Multiple Segments in RTM Journey

The option to use multiple segments in a RTM journey is needed. Unsure why it was an option in OBM and not RTM. Without this option, users need to create new segments to include all options needed for one email journey.


Please add this as an option in a RTM update.

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Category: Customer Journey Design (174)

STATUS DETAILS
Declined
Ideas Administrator

Hello!

This feature has already been suggested here: https://experience.dynamics.com/ideas/idea/?ideaid=830432f0-e9fd-ed11-913a-0003ff45ce96

I'm removing this one to avoid having duplicates in the forum - please leave any additional comments/votes on that feature instead.

Thank you!

Jenna

PM, Microsoft

2

More space to document how the journey and trigger work

When a journey uses custom triggers and power automate, things can get pretty complex, especially if you are trying to edit it or support it some time after it was originally created (or if the person who created it is no longer available). It would be great to have some space in the journey ...

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Category: Customer Journey Design (174)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not on our roadmap, but we are tracking it, and with more feedback and support from the community we may consider it in the future.

Sincerely,

Jenna

PM, Microsoft

2

Allowing Customer Journey to Send Mail when Contact gets added in Segment again.

Customer Journey are at present are of 2 Types, one-time and recursive.

When contact gets added in segment again there should be a trigger, to send mail again to contact immediately.

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Category: Customer Journey Design (174)

STATUS DETAILS
Needs Votes
Ideas Administrator

Thank you for your feedback. Currently this is not on our roadmap, but we are tracking it, and with more feedback and support from the community we may consider it in the future. If you have more information on why you would need this feature, that would also be great to add so we better understand the ask.

Sincerely,

PM, Microsoft