Bookable Resource Bookings in Interactive Service Hub
Having been involved in Field Service projects i have been asked by customers about Interactive Service for their new deployments but at the moment we are not able to give this as an option due to Bookable Resource Bookings not being allowed.
This for me will limit the uptake on ISH for...
Option to have Schedule Assistant round to nearest half-hour or hour
The Est. Arrival Time is the time that is most important to a customer, as that signifies the start time of their appointment.
When entering a Start Time on the Field Service Schedule Assistant with travel time enabled, the Start Time represents when the resource begins travelling to th...
This feature was release as part of the 8.2 Field Service Release! Here is a link is the documentation. Thank you for the suggestion!!!
Dan Gittler,
PM, Microsoft
Change Booking Template for All Views
Hello everbody,
in the schedule board settings, we can edit the custom booking template to add information to the bookings and the tooltips shown on the schedule board (like adding a service account).
This customization of the schedule board only affects the Hourly View ...
Feature to hide [Save Current Filters as Default] in Filter & Map View of Schedule Board
When an user set the filter on Filter & Map View of Schedule Board, the change is applied to the target environment.
Admin user want to hide this filter setting, but there is no such a feature to hide this setting.
If there is a way to hide [Save Current Filters as Default] in Filt...
The ability to change default booking method on schedule board
At the moment, we are unable to change the default "booking method" using schedule board, which is set to "Full Capacity". If we could change this default, it might save time when creating many booking at once.
Thank you for your feedback!
Currently this is not in our roadmap; however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Vinay Nalam,
Microsoft.
[Field Service] Capability to modify the labels like "Booking Requirements", "Filter & Map View"
CRM itself have the capability to modify default labels of fields and entities to fit CRM to customer's business and operations.
We'd like to have such capability in Schedule Board in Field Service, too.
Schedule Board have a lot of built-in labels like "Booking Requirements", "Filte...
Thank you for your feedback. Currently this is not in our roadmap, however, we are tracking it and if we get more feedback and votes, we may consider it in the future.
Sincerely,
Vinay Nalam
PM, Microsoft
Duration of Booking in Daily View Booking Cell
We need to see the booking duration in the booking cell in the daily view, just like it was in the old schedule board.

Adjust default booking method
By default the booking method is set to "Front load hours" but it should be possible to define what the default booking method is via a parameter. Reason is that some of our customers will always use the booking method "Remaining capacity". In this case they will always need to adjust this ma...
Allow schedule board view settings for overnight shifts
A common business scenario is to create specific schedule board tabs for different dispatchers who are managing work orders belonging to different territories. While working with a pharma customer (a chemical production plant) we are evaluating applicability of Field service application to trac...
Multi-Day Resource Scheduling Time Frames
When utilizing multi-day scheduling and manually creating a resource requirement it would be ideal to have the time from / time to and even the days from / days to taken into consideration. This would allow for the resource requirement details to be created based on pre-defined information. Sce...
Administrator
Thank you for your feedback.
We are not considering the suggestion at this time, as ISH is replaced Customer Service Hub and also there is Unified Interface application available for Field Service.
Sincerely,
Vinay Nalam,
PM, Microsoft.