Cookie/tag management implementation in Dynamics 365 portal pages
The German lawmakers specified GDPR regulation in regard to website usage so, that visitors have to consent to the use of (technically non-essential) cookies before they fire. As I understand, as of now there is no out of the box solution/interface available by Microsoft Dynamics 365 Marketing t...
Email Address Specific Consent
The CRM record email fields date back to the times when you might have had only one or two email addresses, no linkedin, no facebook, ect. In our case we may have a specific consent in regards to the linkedin email address (often this is the private @hotmail.com address) but any other consents ...
BU Scoping on Shared Contacts
At the moment the BU Scoping only takes ownership in consideration. It would be good to also respect/look at sharing. Example: A user has access to 10 contacts. 4 of those by owning them (either he or someone else in his BU) and the other 6 where shared with him. If we activate BU Scoping and c...
Include Option to Use Subscription Centers in Real-Time Marketing Instead of Preference Page
Background Information
With the Real-Time Marketing feature, Commer...
Thank you for your feedback! This capability was shipped in 2022 Release Wave 1. The product documentation can be found here - Use outbound subscription centers in real-time journeys
Regards, Kevin Woley, Microsoft
Preference Page - Personalize the Domain for the Preference Page used in Real Time Marketing
With outbound marketing, the Subscription Center page is hosted on the portal used by D365 Marketing. We are able to personalize the portal domain so that the Subscription Center appears on the Customer's domain. The new Preference Page used for Real Time Marketing does not host the page on the...
Thank you for your feedback. This work is planned for an upcoming release.
Regards, Kevin Woley, Microsoft
Allow Unsubscribe of Email Address, Not Just Contact
When a person unsubscribes, allow them to unsubscribe all contacts with that same email address. Do not just unsubscribe the one contact. We have multiple customers who allow more than 1 contact with the same email address and need this solution better provided to follow laws.
Thank you for your feedback. This is now possible with real-time marketing. Manage consent for email and text messages in real-time marketing (Dynamics 365 Marketing) | Microsoft Learn Sincerely, Kevin Woley, Microsoft
List-based Double Opt-in
Hi Microsoft, Thanks for the Form-based Double Opt-in! It does alleviate some nuisances with complying to GDPR. However, some scenarios are still not obtainable through OOB functionality without customizing the system. Here i'm mostly thinking about managing Double Opt-in on forms that has oth...
A consent field with a dynamic "end date"
There are many different consent governing regulations - and many business rely on expressed and implied consent types, transactional and enquiry or contract based B2B and other types of consents. CASL outlines different timeframes for consent lifespan (for example, 2 years vs 6 months). It woul...
Deactivate Tracking for if user opt-outs or for a certain company
I need to deactivate tracking for the contacts of my own organisation for internal newsletters because of legal issues. Currently it is only possible to deactivate tracking for specific links (https://community.dynamics.com/365/marketing/f/768/p/308223/893546#893546). Some mailing programs (li...
The tracking purpose consent in real-time journeys enables you to disable tracking for any user that wants to opt-out of it.
Regards,
Anubhav
Consent for individual email addresses in order to use Real-Time marketing
With the new features in Real-Time marketing, it would be great if we could apply consent settings to individual email addresses enabling users to send emails to different Email addresses attached to the contact record.
e.g. Consent for Personal email address and consent for Business ema...
Thank you for your feedback. Currently this is not on our immediate roadmap, but we are tracking it and recognize the need to extend the audience configuration beyond a single email address or phone number for a contact or lead. With more feedback and support from the community we may consider it in the future. Sincerely,
Will Genge, PM, Microsoft
Administrator
Thank you for your feedback. We have released this feature as part of real-time marketing. You can find more information about per-email address consent here: Manage consent for email and text messages in real-time marketing (Dynamics 365 Marketing) | Microsoft Learn Sincerely, Kevin Woley, Microsoft